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Cancel BT Sport and BT Sport App

FIXED
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Newbie
Posts: 1
Registered: ‎07-04-2020

Re: Cancel BT Sport and BT Sport App

Please cancel mine too, NOT suspend.
Ticket submitted... No. 200673625

Thanks.
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Newbie
Posts: 3
Registered: ‎09-04-2020

Re: Cancel BT Sport and BT Sport App

I wish to suspend BT Sport and Sport App. Tried via your Twitter but no reply and your just cut people off on the phone which really is not good.

 

In addition, BT are offering 2 months rebate so I wish to know whether Plusnet will apply this to my bill or whether I have to ask BT myself. - see https://www.bt.com/consumer/edw/sport-support/

 

Therefore, 2 actions on Plusnet:

 

1) Suspend my BT Sport and Sport App

2) Either give me 2 months rebate on the app or let us know the procedure for getting BT to do it

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Moderator
Moderator
Posts: 23,474
Thanks: 4,009
Fixes: 1,026
Registered: ‎11-01-2008

Re: Cancel BT Sport and BT Sport App

If you fill this form in https://comm.plus.net/k/Karmarama/bt_sport_subscription_discount you won't be billed until live sport comes back.
Customer / Moderator
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Newbie
Posts: 3
Registered: ‎09-04-2020

Re: Cancel BT Sport and BT Sport App

And what about the rebate ?

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Moderator
Moderator
Posts: 23,474
Thanks: 4,009
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Registered: ‎11-01-2008

Re: Cancel BT Sport and BT Sport App

it's the same thing? you won't be charged for april / may - that's your two months. rather than charged and refunded which is what the rebate is.
and if it carries on into June you won't be charged for that either.

Customer / Moderator
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Newbie
Posts: 1
Registered: ‎10-04-2020

Re: Cancel BT Sport and BT Sport App

Please cancel my btsports. I gave up hanging on the phone and have spent the last hour looking for other methods.

Plusnet should prioritize customer service over trying to make profit by making it difficult for there customers to cancel services otherwise we will vote with our feet and leave.   Simple solution , allow btsport to be canceled on the webpage as originally promised.

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Newbie
Posts: 2
Registered: ‎12-04-2020

Re: Cancel BT Sport and BT Sport App

Hi, I wish to cancel my BT Sport App (and the remove the associated cost). Can you do this for me please as I can't see an option to remove the service online.

 

Thanks, matt

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Plusnet Help Team
Plusnet Help Team
Posts: 212
Thanks: 25
Fixes: 15
Registered: ‎30-03-2020

Re: Cancel BT Sport and BT Sport App

Thanks for bearing with us, If you still want to cancel please call us on 0800 432 0200. Alternatively Plusnet customers can now pause their BT Sport payment for a month via this online form https://comm.plus.net/k/Karmarama/bt_sport_subscription_discount?_ga=2.46676078.817452325.1585562050... . As soon as things change we’ll be in touch.

 Noor
 Plusnet Help Team
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Newbie
Posts: 1
Registered: ‎13-04-2020

Re: Cancel BT Sport and BT Sport App

Hi,

could I cancel my bt sport app too please. Nothing to watch now.

 

thanks

john

 

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Plusnet Help Team
Plusnet Help Team
Posts: 212
Thanks: 25
Fixes: 15
Registered: ‎30-03-2020

Re: Cancel BT Sport and BT Sport App

Thanks for bearing with us @Barrybethelboy, If you still want to cancel please call us on 0800 432 0200. Alternatively Plusnet customers can now pause their BT Sport payment for a month via this online form https://comm.plus.net/k/Karmarama/bt_sport_subscription_discount?_ga=2.46676078.817452325.1585562050... . As soon as things change we’ll be in touch.

 Noor
 Plusnet Help Team
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Newbie
Posts: 1
Registered: ‎14-04-2020

Re: Cancel BT Sport and BT Sport App

Please Cancel BT Sport and Sport App immediately.

I looked online and no way of cancelling and contacted customer services but got recorded message that you cannot take my call.

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Hooked
Posts: 9
Registered: ‎18-04-2020

Re: Cancel BT Sport and BT Sport App

Please cancel my BT sport App. This is so hard to do. What a poor service. You should be able to do it the same way / and as easy as is it is renewing your contract.  

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Newbie
Posts: 2
Registered: ‎27-04-2020

Re: Cancel BT Sport and BT Sport App

I want to cancel or suspend BT sport but don’t know how

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Moderator
Moderator
Posts: 23,474
Thanks: 4,009
Fixes: 1,026
Registered: ‎11-01-2008

Re: Cancel BT Sport and BT Sport App

@Helendw fill in this form 

Customer / Moderator
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If it fixed it click 'This fixed my problem'
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Newbie
Posts: 2
Registered: ‎27-04-2020

Re: Cancel BT Sport and BT Sport App

Thank you I’ve done that