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Can't activate Plusnet TV channels after YV box reset

jafreer
Aspiring Pro
Posts: 858
Thanks: 55
Registered: ‎13-10-2012

Can't activate Plusnet TV channels after YV box reset

I have had Plusnet TV for several years and for the most part, I have not had any serious issues. Today, I decided to reset my YV box in order to clear all the recordings. After the reset, I had to set up my subscription channels again. This process is usually no problem and only takes a matter of seconds.

For some reason, I get the error code BTP-202 every time I try to activate the channels.

The subscription channels all worked perfectly immediately before the reset (I was watching them).

I even tried another box, just to rule that out, but exactly the same issue. It seems like some kind of authorisation issue when trying to re-activate the channels.

I did try calling CS to report it, but when I got the email after the call, it stated that I had said the channels all work (which is odd considering the reason for the call was to report that they weren't working).

I would be grateful if a member of the team could look at this. 

1 REPLY 1
jafreer
Aspiring Pro
Posts: 858
Thanks: 55
Registered: ‎13-10-2012

Re: Can't activate Plusnet TV channels after YV box reset

Update! It is all working now. Not sure whether something was changed at PN end or something else, but it is working again.