I have had Plusnet TV for several years and for the most part, I have not had any serious issues. Today, I decided to reset my YV box in order to clear all the recordings. After the reset, I had to set up my subscription channels again. This process is usually no problem and only takes a matter of seconds.
For some reason, I get the error code BTP-202 every time I try to activate the channels.
The subscription channels all worked perfectly immediately before the reset (I was watching them).
I even tried another box, just to rule that out, but exactly the same issue. It seems like some kind of authorisation issue when trying to re-activate the channels.
I did try calling CS to report it, but when I got the email after the call, it stated that I had said the channels all work (which is odd considering the reason for the call was to report that they weren't working).
I would be grateful if a member of the team could look at this.