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Btsport app login nightmare

FIXED
Ndd9876
Hooked
Posts: 7
Thanks: 1
Fixes: 1
Registered: ‎29-12-2018

Btsport app login nightmare

Hi,
I’m not able to log in to my btsport app.
I’ve been going around & around trying to reset the btsports app password . No joy.
Ages online with bt support. No joy. Bt support says “it’s a plusnet problem”.

Then I found this link:
https://community.plus.net/t5/TV/BT-Sport-App-not-working-BT-ID-nightmare/td-p/1617987

Which seems very similar to my problem. Pls help. Missing my footie!
4 REPLIES 4
Ndd9876
Hooked
Posts: 7
Thanks: 1
Fixes: 1
Registered: ‎29-12-2018

Re: Btsport app login nightmare

Fix
Any ideas?
TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 1,729
Thanks: 207
Fixes: 86
Registered: ‎26-03-2018

Re: Btsport app login nightmare

Hi @Ndd9876,

I'm sorry to hear that you're experiencing this issue. Is the email address you're using to sign-up to the BT Sport App service associated with any previous BT accounts you may have had?

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
Ndd9876
Hooked
Posts: 7
Thanks: 1
Fixes: 1
Registered: ‎29-12-2018

Re: Btsport app login nightmare

Ah,ha. Yes...I have used the same email address for a bt broadband account in the past...
So what’s the fix?
RealAleMadrid
Seasoned Champion
Posts: 1,678
Thanks: 718
Fixes: 39
Registered: ‎07-07-2009

Re: Btsport app login nightmare

I would suggest you use a different email address if you can.🙄