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Btp2000 error code

Apaton5678
Newbie
Posts: 2
Registered: 16-11-2017

Btp2000 error code

I’ve been with plusnet for nearly 9 years. Recently signed up for the tv package. However after receiving the Youview box and a new router my subscription channels have never worked. Engineer has been out and couldn’t fix the fault and no one from plusnet seems to know the answer. Re set the router, re set the box and same error occurs. Apparently on bt forum they have a soloution. But can plusnet solve this issue as I would like to have the tv package of it gets working. Has anyone else had this issue before. Hope some one can shed some light on this.

Andy
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 7,238
Thanks: 2,062
Fixes: 360
Registered: 21-04-2017

Re: Btp2000 error code

Hi Andy.

I'm sorry to hear your YouView box isn't working.

I believe we've spoken over Twitter? This appears to be a known issue, I'll let you know when we know more.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Apaton5678
Newbie
Posts: 2
Registered: 16-11-2017

Re: Btp2000 error code

many thanks but the box has been returned now. If you do get the problem solved please let everyone know