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Still not resolved, how many months is this, can you please advise how i now log an official complaint.
@tolmie35, I've added a reply to your other post Here.
While I understand you want to raise a complaint and our complaints process can be found Here I'm afraid there is nothing we can do to escalate this matter internally.
We are working to resolve the issue as soon as we can. Apologies for the inconvenience.