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Bt sport app on Samsung TV

tolmie35
Grafter
Posts: 164
Thanks: 2
Registered: ‎04-02-2014

Re: Bt sport app on Samsung TV

Ok, no help from forum, nobody on online chat and unable to get through by phone, DD cancelled.

Plusnet Help Team
Plusnet Help Team
Posts: 594
Thanks: 83
Fixes: 29
Registered: ‎06-08-2018

Re: Bt sport app on Samsung TV

Hi @tolmie35

 

I am sorry for the delay in responding and thank you for your patience.

 

I am looking into this for you and will have more information for you shortly.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Warwick
 Plusnet Help Team
tolmie35
Grafter
Posts: 164
Thanks: 2
Registered: ‎04-02-2014

Re: Bt sport app on Samsung TV

3 days this has went on,

Daniel28012
Rising Star
Posts: 106
Thanks: 26
Registered: ‎03-11-2018

Re: Bt sport app on Samsung TV

I'm confident they will get this sorted on the other hand I have not had a bill since December
tolmie35
Grafter
Posts: 164
Thanks: 2
Registered: ‎04-02-2014

Re: Bt sport app on Samsung TV

Spoke to a chap on the phone called Ashley who advised that the bt sport app was not added to my account because of an issue at plusnet side, this could alll have been prevented. Thank you to Ashley for taking a proper look.

Plusnet Help Team
Plusnet Help Team
Posts: 594
Thanks: 83
Fixes: 29
Registered: ‎06-08-2018

Re: Bt sport app on Samsung TV

Hi @tolmie35

 

 I am sorry that this issue has taken a while to get to the bottom of, and I am very glad to hear that Ashley has helped you while you were on the phone. I have passed this feedback on to Ashley.

While investigating I have discussed this further with Ashley and he has left a ticket on your account that you can view here

 

Once again I do apologise and we will continue to monitor until there is a resolution.

If this post resolved your issue please click the 'This fixed my problem' button
 Warwick
 Plusnet Help Team
tolmie35
Grafter
Posts: 164
Thanks: 2
Registered: ‎04-02-2014

Re: Bt sport app on Samsung TV

Hi there, day 5 and still not working, can I please have an update.

Plusnet Help Team
Plusnet Help Team
Posts: 14,597
Thanks: 363
Fixes: 101
Registered: ‎27-04-2007

Re: Bt sport app on Samsung TV

Hi there, we're still working to fix the issue. I can see Ashley added an update to your account on Monday with further details: https://www.plus.net/wizard/?p=view_question&id=187378492

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
tolmie35
Grafter
Posts: 164
Thanks: 2
Registered: ‎04-02-2014

Re: Bt sport app on Samsung TV

Guess what, it has stopped working again, [-Censored-] is going on, this was working from last week and now not working again. Really frustrated now.
Plusnet Help Team
Plusnet Help Team
Posts: 14,597
Thanks: 363
Fixes: 101
Registered: ‎27-04-2007

Re: Bt sport app on Samsung TV

Sorry to see that's an issue again. We're still working to fix the issue that Ashley mentioned on ticket 187378492 so there may still be some issues in the meantime until that's been fully resolved. - Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
tolmie35
Grafter
Posts: 164
Thanks: 2
Registered: ‎04-02-2014

Re: Bt sport app on Samsung TV

Ok can someone please contact me and keep me in the loop as this has not been happening. We are now into a 2nd week.

Plusnet Help Team
Plusnet Help Team
Posts: 14,597
Thanks: 363
Fixes: 101
Registered: ‎27-04-2007

Re: Bt sport app on Samsung TV

Sure, I'm monitoring for updates on the issue and will keep you updated.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
tolmie35
Grafter
Posts: 164
Thanks: 2
Registered: ‎04-02-2014

Re: Bt sport app on Samsung TV

Thanks for that, what doesnt make sense is that it was working again after getting the email from plusnet to register account last week with BT and now its stopped again, crazy.

tolmie35
Grafter
Posts: 164
Thanks: 2
Registered: ‎04-02-2014

Re: Bt sport app on Samsung TV

Week 3 and still not working, whats the SLA on this, this is beyond acceptable.

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Plusnet Help Team
Plusnet Help Team
Posts: 1,573
Thanks: 262
Fixes: 55
Registered: ‎26-03-2018

Re: Bt sport app on Samsung TV

Hi @tolmie35 

 

I see that @adamwalker updated the ticket 187378492 yesterday stating that we are still awaiting a fix for this issue, and that he will be checking up on this and updating you accordingly. 

 

Apologies for the length of time this is taking and thanks for your continued patience. 

 

Thanks, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team