Bt sport app on Samsung TV

[#1]

Ok, no help from forum, nobody on online chat and unable to get through by phone, DD cancelled.

[#2]

Hi @tolmie35

I am sorry for the delay in responding and thank you for your patience.

I am looking into this for you and will have more information for you shortly.

[#3]

3 days this has went on,

[#4]

I'm confident they will get this sorted on the other hand I have not had a bill since December

[#5]

Spoke to a chap on the phone called Ashley who advised that the bt sport app was not added to my account because of an issue at plusnet side, this could alll have been prevented. Thank you to Ashley for taking a proper look.

[#6]

Hi @tolmie35

 I am sorry that this issue has taken a while to get to the bottom of, and I am very glad to hear that Ashley has helped you while you were on the phone. I have passed this feedback on to Ashley.

While investigating I have discussed this further with Ashley and he has left a ticket on your account that you can view here

Once again I do apologise and we will continue to monitor until there is a resolution.

[#7]

Hi there, day 5 and still not working, can I please have an update.

[#8]

Hi there, we're still working to fix the issue. I can see Ashley added an update to your account on Monday with further details: https://www.plus.net/wizard/?p=view_question&id=187378492

[#9]

Guess what, it has stopped working again, [-Censored-] is going on, this was working from last week and now not working again. Really frustrated now.

[#10]

Sorry to see that's an issue again. We're still working to fix the issue that Ashley mentioned on ticket 187378492 so there may still be some issues in the meantime until that's been fully resolved. - Adam

[#11]

Ok can someone please contact me and keep me in the loop as this has not been happening. We are now into a 2nd week.

[#12]

Sure, I'm monitoring for updates on the issue and will keep you updated.

[#13]

Thanks for that, what doesnt make sense is that it was working again after getting the email from plusnet to register account last week with BT and now its stopped again, crazy.

[#14]

Week 3 and still not working, whats the SLA on this, this is beyond acceptable.

[#15]

Hi @tolmie35 

I see that @adamwalker updated the ticket 187378492 yesterday stating that we are still awaiting a fix for this issue, and that he will be checking up on this and updating you accordingly. 

Apologies for the length of time this is taking and thanks for your continued patience. 

Thanks, 

MoR