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Bt app cancelling

georgebutler047
Newbie
Posts: 1
Registered: a month ago

Bt app cancelling

I can't remove the bt sport app. I'm paying £5 a month for something I don't use. Please help!
6 REPLIES
Menace65
Rising Star
Posts: 54
Thanks: 2
Fixes: 1
Registered: ‎03-09-2018

Re: Bt app cancelling

I need to Cancel mine as well, Nowhere on Plusnet did it say that it requires Windows 8.1 or newer OS

 

Offical cancel BT Sport App Thread!!

 

https://community.plus.net/t5/TV/Cancelling-BT-Sports-App/td-p/1542803

 

 

CharlieBV
Dabbler
Posts: 23
Thanks: 17
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Registered: ‎11-09-2018

Re: Bt app cancelling

Hi there,

 

The only way to cancel the BT Sports App / HD / BT Sport is to call the customer service who then will remove the add-on from your account. 

 

Charlie

Moderator
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Registered: ‎06-04-2007

Re: Bt app cancelling

Moderator's note:
Thread moved from Broadband to TV.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Plusnet Help Team
Plusnet Help Team
Posts: 4,522
Thanks: 1,033
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Registered: ‎25-03-2015

Re: Bt app cancelling

Hi @Geogebutler047, it doesn't look like you have the paid app add-on on your account, however this would be included with the YouView BT Sport package. I'm afraid YouView Channel Pack changes would need to be done over the phone but it would be best to discuss this with our Customer Options Team on 0800 013 2632.

 

 

Hi @Menace65, the thread you've referenced isn't an 'Official' BT Spot App cancellation thread, I believe others with the same query just jumped on a pre-existing thread regarding a similar subject.

While I'd be happy to cancel the app access for you if this is what you would like, the app also works on Apple devices running iOS 9 or later, Android devices running Android OS 4.3 or later, Windows phones or tables running windows 10, or alternatively can be used via the web player at http://sport.bt.com.

 

If you'd prefer to simply cancel the app, I'd need the request to come via the account, so I've raised a ticket regarding this for you Here.

 

I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Menace65
Rising Star
Posts: 54
Thanks: 2
Fixes: 1
Registered: ‎03-09-2018

Re: Bt app cancelling

@HarryB

 

I downloaded a trial of Windows 10, and installed it via VMware, can watch now,  lots of buffering.

 

I'll keep it for now.

 

Windows 7 is still popular, maybe it's the inbuilt telementry in windows 8.1 and newer OS, is the reason.

 

The adaptive streaming is a joke [cause of buffering]  can they not go back to a choice of SD or HD

 

Thanks for your help

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 256
Thanks: 29
Fixes: 10
Registered: ‎09-10-2018

Re: Bt app cancelling

Hi @Menace65, thanks for that.

 

Please let us know if you need anything else at all.

If this post resolved your issue please click the 'This fixed my problem' button
 Owen P
 Plusnet Help Team