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Broken plusnet set top box

FIXED
helenm76
Newbie
Posts: 2
Registered: ‎15-02-2021

Broken plusnet set top box

Our planet set top box is not working. Have tried it on two TVs and the picture keeps flashing every few seconds with a black screen. Have reset but no difference.

Spoke to support, numerous people including technical for 3 hours. They said box is fine just needs retune. Obviously it's not a running issue as the channels are there in between the black screens.

Can a second hand box be used as a replacement add it's obvious plusnet have no interest in the issue. My main concern is will true extra packages work on another box? Would it need re-registering to plusnet?
At the moment it's unusable.
Helen
2 REPLIES 2
dave501
Aspiring Pro
Posts: 119
Thanks: 152
Fixes: 6
Registered: ‎02-01-2020

Re: Broken plusnet set top box

Fix

@helenm76 yes you can use a second hand box and no it will not need re-registering. I use a BT Humax DTR-2100 which works great plus the subscription channels also work fine….

helenm76
Newbie
Posts: 2
Registered: ‎15-02-2021

Re: Broken plusnet set top box

Thank you Dave.