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Broken YouView Box?

lenfish
Dabbler
Posts: 24
Thanks: 1
Registered: ‎22-04-2015

Broken YouView Box?

Came home tonight to find the box in an endless reboot cycle of waking up, loading, waking up. Managed to get into the maintenance menu but when I select the options to do a factory reset it briefly flashes onscreen that it is resetting then immediately afterwards says the reset has failed. Is there anything else I can try or is destined for the knackers yard? Thanks.

Regards,

 

Len   

8 REPLIES
Daniel28012
Grafter
Posts: 64
Thanks: 5
Registered: ‎03-11-2018

Re: Broken YouView Box?

Which maintenance mode reset did you pick as there are a few options.

lenfish
Dabbler
Posts: 24
Thanks: 1
Registered: ‎22-04-2015

Re: Broken YouView Box?

All of them!

Daniel28012
Grafter
Posts: 64
Thanks: 5
Registered: ‎03-11-2018

Re: Broken YouView Box?

If that’s the case it’s safe to say that the box has had it. 

Plusnet Help Team
Plusnet Help Team
Posts: 4,522
Thanks: 1,033
Fixes: 205
Registered: ‎25-03-2015

Re: Broken YouView Box?

Hi @lenfish, I'm sorry to hear you're experiencing problems with your YouView box.

 

I'm afraid as it appears to be out of warranty, the options I'd have to advise of would be purchasing a new box from us at £199, or re-contracting for TV at which point we'd be able to provide a new box as part of the new contract.

 

If you'd like us to arrange for someone from our Customer Options Team to give you a call to discuss re-contracting, we'd be happy to pass this over to them for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
lenfish
Dabbler
Posts: 24
Thanks: 1
Registered: ‎22-04-2015

Re: Broken YouView Box?

Harry,
Many thanks for the reply. I’d be grateful if you could pass this over to the customer options team. Thanks for your help.
Regards,
Len
Daniel28012
Grafter
Posts: 64
Thanks: 5
Registered: ‎03-11-2018

Re: Broken YouView Box?

Just out of curiosity @HarryB can a in contract customer pay the £199 for a youview plus box anytime they like weather there existing box works or not.
Plusnet Help Team
Plusnet Help Team
Posts: 647
Thanks: 174
Fixes: 26
Registered: ‎11-01-2018

Re: Broken YouView Box?

 

HI @lenfish

 

Thanks for confirming - I've asked someone to contact you to get this sorted.

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
lenfish
Dabbler
Posts: 24
Thanks: 1
Registered: ‎22-04-2015

Re: Broken YouView Box?

Dave,
Many thanks.
Regards,
Len