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Britbox app on youview+ box

BERTJ
Rising Star
Posts: 95
Thanks: 45
Fixes: 1
Registered: ‎17-11-2018

Britbox app on youview+ box

Been trying to activate the new britbox app available on plusnet tv.

Get as far as logging in to Britbox and getting an activation code but then the app freezes and does not search for a tablet or phone to enter the activation code into.

Can plusnet resolve please.

3 REPLIES 3
bobpullen
Community Gaffer
Community Gaffer
Posts: 15,225
Thanks: 2,891
Fixes: 177
Registered: ‎04-04-2007

Re: Britbox app on youview+ box

What set top box are you using? I managed to log into the app when I tried.

Are you following these steps?

  1. To start, you need to subscribe via your mobile, tablet or computer by going to www.britbox.co.uk.
  2. Once you’ve subscribed, click Sign in on your TV screen.
  3. Then refer back to your mobile, tablet or computer and go to https://www.britbox.co.uk/code (making sure to include "https://www" as the link will not always work without this). You should now see a page where you can enter a code.
  4. Click Continue on your TV screen and enter the code that is displayed on your TV, then click Confirm. If you encounter any issue with the code, click the Refresh symbol on your TV screen and try again.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

BERTJ
Rising Star
Posts: 95
Thanks: 45
Fixes: 1
Registered: ‎17-11-2018

Re: Britbox app on youview+ box

Thanks for your response.

My problem seems to be on item 3 l clicked on your link to code screen and got a black screen.

Any further ideas?

BERTJ
Rising Star
Posts: 95
Thanks: 45
Fixes: 1
Registered: ‎17-11-2018

Re: Britbox app on youview+ box

Finally solved l could not activate on my android tablet or phone.

In the end solved it on my windows computer so now can view britbox from my plusnet youview box via the app.