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Box features after cancelling youview.

Dabbler
Posts: 10
Fixes: 1
Registered: ‎21-08-2017

Box features after cancelling youview.

Hi,

I intend to cancel my youview subscription. Will the box still allow me to use the same existing features (record, epg, iplayer etc) and all that disappears are the internet channels? Would it still receive software updates?

 

Thank you

8 REPLIES 8
Pro
Posts: 377
Thanks: 138
Fixes: 4
Registered: ‎31-05-2017

Re: Box features after cancelling youview.

It's just the internet channel that will disappear . Everything else will work as normal
Dabbler
Posts: 10
Fixes: 1
Registered: ‎21-08-2017

Re: Box features after cancelling youview.

Thank you

Dabbler
Posts: 10
Fixes: 1
Registered: ‎21-08-2017

Re: Box features after cancelling youview.

I have now cancelled my contract. But have now received an email stating a returns bag will be sent out. Do I have to send the box back? I have had the box for a number of years

Seasoned Champion
Posts: 1,324
Thanks: 582
Fixes: 29
Registered: ‎07-07-2009

Re: Box features after cancelling youview.

Yes you do have to send it back.

Plusnet Help Team
Plusnet Help Team
Posts: 18,030
Thanks: 5,769
Fixes: 964
Registered: ‎21-04-2017

Re: Box features after cancelling youview.

I believe if you've run the full course of the contract you agreed at the time of getting the YouView box, then you can keep the box but let me double check this and I'll post back soon.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Dabbler
Posts: 10
Fixes: 1
Registered: ‎21-08-2017

Re: Box features after cancelling youview.

Thank you. I'm into my second youview contract so I would have thought that would be fine

Plusnet Help Team
Plusnet Help Team
Posts: 18,030
Thanks: 5,769
Fixes: 964
Registered: ‎21-04-2017

Re: Box features after cancelling youview.

Yep you were right in your instincts, it's perfectly fine as your original contract when we issued the box has expired. I've stopped the returns bag from being sent out now, so the box is yours to keep. Enjoy Cheesy

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Dabbler
Posts: 10
Fixes: 1
Registered: ‎21-08-2017

Re: Box features after cancelling youview.

Thank you