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Being charged twice for BT Sport on the Sky platform.

FIXED
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Hobo
Grafter
Posts: 34
Thanks: 12
Fixes: 1
Registered: ‎20-07-2007

Being charged twice for BT Sport on the Sky platform.

I ordered BT Sport last month there was a delay in being connected, when I queried this I was told that they had for some reason put the order in twice but now one order had been cancelled and I should be connected next day, sure enough on the 3rd of this month it went live, I have now received my bill and I have been charged twice for BT Sport and when I go into my account under my products it  shows Unlimited Fibre Extra, then BT Sport twice, can someone look into this and ensure I will not continue to be billed twice every month.

 

1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 1,134
Thanks: 262
Fixes: 75
Registered: ‎06-08-2018

Re: Being charged twice for BT Sport on the Sky platform.

Fix

@Hobo,

 

Looking at your account you've spoken to someone on the 13th October who has already submitted a refund for the overcharge, but they haven't put anything in place to prevent it from happening again next month. I've raised a task to get the extra component on the billing removed and updated this ticket to monitor it happening. 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team