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BTV-437 Error

jimli
Newbie
Posts: 1
Registered: 08-12-2016

BTV-437 Error

I got plusnet 4 days ago and I cannot watch extra TV channels 

all i get is BTV-437 Error code

 

I have called up 4 times and the ask me to do the same things 

over and over again i.e reset, restart etc etc... 

 

First I was told it needed to be activated so i waited, then they said it is 

activated and guess what?? BTV-437 Error code again!!! 

 

I got youview bt sports package and HD so i could watch UFC this weekend

so i'm pulling my hair out here.. 

 

Someone please tell me there is a fix for this

 

Thanks 

 

Tags (1)
3 REPLIES
qbatqbat
Dabbler
Posts: 16
Registered: 31-07-2007

Re: BTV-437 Error

I too had this error and the difficulties trying to get it solved with normal support route.

Eventually it was fixed by changing my block of IP addresses for a single new IP address. If you happen to have a block of IP's from Plusnet from the time when it was OK to request them then that could be a possible problem?

Hope it gets solved quickly for you, I know how frustrating it is when it doesn't!

 

Shetland
Dabbler
Posts: 12
Thanks: 1
Registered: 27-05-2016

Re: BTV-437 Error

Sorry - can't give you any help but have had this error since I received the box at the beginning of this year. Still cannot receive the extra channels.   

Plusnet Help Team
Plusnet Help Team
Posts: 517
Thanks: 51
Fixes: 18
Registered: 02-03-2015

Re: BTV-437 Error

Hi @jimli

Welcome to our community forums.

I am sorry to hear about the issues that you have had with your TV services.

If you can do a factory reset on your Hub One router, instructions on how to do this can be found here in this link https://www.plus.net/help/broadband/router-user-guides/

And then once this is complete can you do a reset on your Youview box and this should resolve the issue for you and just let me know how you get on.

If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team