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BTV-437 Error

Posts: 1
Registered: ‎08-12-2016

BTV-437 Error

I got plusnet 4 days ago and I cannot watch extra TV channels 

all i get is BTV-437 Error code


I have called up 4 times and the ask me to do the same things 

over and over again i.e reset, restart etc etc... 


First I was told it needed to be activated so i waited, then they said it is 

activated and guess what?? BTV-437 Error code again!!! 


I got youview bt sports package and HD so i could watch UFC this weekend

so i'm pulling my hair out here.. 


Someone please tell me there is a fix for this




Tags (1)
Posts: 22
Registered: ‎31-07-2007

Re: BTV-437 Error

I too had this error and the difficulties trying to get it solved with normal support route.

Eventually it was fixed by changing my block of IP addresses for a single new IP address. If you happen to have a block of IP's from Plusnet from the time when it was OK to request them then that could be a possible problem?

Hope it gets solved quickly for you, I know how frustrating it is when it doesn't!


Posts: 19
Thanks: 2
Registered: ‎27-05-2016

Re: BTV-437 Error

Sorry - can't give you any help but have had this error since I received the box at the beginning of this year. Still cannot receive the extra channels.   

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 541
Fixes: 20
Registered: ‎02-03-2015

Re: BTV-437 Error

Hi @jimli

Welcome to our community forums.

I am sorry to hear about the issues that you have had with your TV services.

If you can do a factory reset on your Hub One router, instructions on how to do this can be found here in this link

And then once this is complete can you do a reset on your Youview box and this should resolve the issue for you and just let me know how you get on.