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BT TV app log-in

dave4jazz
Dabbler
Posts: 21
Thanks: 4
Registered: ‎28-08-2018

BT TV app log-in

I appreciate these are difficult times but I have an issue with the BT TV app.

I think I just need to informed of my BTID so I can then log into the app.

Can someone at Plusnet help?

Many thanks

Dave

3 REPLIES 3
dave4jazz
Dabbler
Posts: 21
Thanks: 4
Registered: ‎28-08-2018

Re: BT TV app log-in

UPDATE

I can log into My BT account using BT ID and password but they don't work with the BT TV app.

dvorak
Moderator
Moderator
Posts: 26,541
Thanks: 5,137
Fixes: 1,291
Registered: ‎11-01-2008

Re: BT TV app log-in

You don’t need to log into the app to use remote record.
Customer / Moderator
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If it fixed it click 'This fixed my problem'
dave4jazz
Dabbler
Posts: 21
Thanks: 4
Registered: ‎28-08-2018

Re: BT TV app log-in

OK I see that now but why can't we use our My BT log-in details.

Plusnet have been very poor in relating how to us this app or more to the point detailing it's shortcomings.