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BT Sports HD on Sky Q Box not activated

Ziggy1972
Newbie
Posts: 4
Registered: ‎14-12-2019

BT Sports HD on Sky Q Box not activated

Hi

Ordered BT Sports HD on Thursday 12th December and it's still not been activated.

Can you help me please.

 

Best regards

 

 

6 REPLIES 6
Plusnet Help Team
Plusnet Help Team
Posts: 684
Thanks: 89
Fixes: 51
Registered: ‎02-05-2017

Re: BT Sports HD on Sky Q Box not activated

Hi @Ziggy1972, thanks for getting in touch.

 

I'm sorry for the issues you've been having with the activation of your BT Sports. I can see you spoke with our Support Centre on Saturday and it was advised to allow up to 2 working days for the service to fully activate. If it's still not up and running on 17/12/2019, please do let us know and we can investigate this further.

 

Apologies for any inconvenience this is causing.

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
Ziggy1972
Newbie
Posts: 4
Registered: ‎14-12-2019

Re: BT Sports HD on Sky Q Box not activated

Thanks for the reply.

The person I spoke to on Saturday is due to ring me today about this issue but as yet I have not received a call.

 

 

 

 

Ziggy1972
Newbie
Posts: 4
Registered: ‎14-12-2019

Re: BT Sports HD on Sky Q Box not activated

Still not activated !!!!

Also something I find unacceptable is being told someone will contact me (yesterday) and no one bothered to call !!! 

Plusnet Help Team
Plusnet Help Team
Posts: 1,470
Thanks: 140
Fixes: 63
Registered: ‎06-08-2018

Re: BT Sports HD on Sky Q Box not activated

Hi there @Ziggy1972,

 

I'm sorry for the further delay in getting this resolved for you, I can see that our teams have been working on this for you and an update is available here. Please let us know how you get on over the next 24 hours & if it still isn't working please give us a nudge here and we can get working on it for you.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


Ziggy1972
Newbie
Posts: 4
Registered: ‎14-12-2019

Re: BT Sports HD on Sky Q Box not activated

Just to confirm that everything is up and running fine as from Wednesday - thank you.

Plusnet Help Team
Plusnet Help Team
Posts: 14,874
Thanks: 399
Fixes: 113
Registered: ‎27-04-2007

Re: BT Sports HD on Sky Q Box not activated

That's great to see, thanks very much for the update. - Adam    

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team