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BT Sport still not available on my Sky Q box

damianoneill
Dabbler
Posts: 12
Registered: ‎04-08-2007

BT Sport still not available on my Sky Q box

Despite giving Plusnet 24 hours notice of my change from Sky+ to Sky Q, and supplying them with the new viewing card number, I still haven't got BT Sport on my new Sky Q box.

This email fom 5pm Wednesday June 13th - "

I am pleased to say that we have placed the order to add the BT Sport channel pack to your account, which will take effect in the next 24 hours. 

Well it's now 8am Friday the 15th and still no BT Sport. Am currently on the phone trying to speak to someone, but apparently "all our advisors are busy". Yeah right, at 7.40 in the morning. Absolutely [-Censored-] poor customer "service" all round.

2 REPLIES 2
damianoneill
Dabbler
Posts: 12
Registered: ‎04-08-2007

Re: BT Sport still not available on my Sky Q box

Update - Sorted by [CSA Removed], who was very apologetic and gave me a month's free broadband. Seems fair enough so I'm happy with the outcome,

 

Moderator's note by Adie (Dvorak) CSA name removed as per Forum rules

BD
Plusnet Help Team
Plusnet Help Team
Posts: 1,197
Thanks: 251
Fixes: 74
Registered: ‎24-04-2017

Re: BT Sport still not available on my Sky Q box

Hi @damianoneill, very glad to hear this has been sorted for you and if there's anything we can help with moving forwards please do let us know.

 Ben Devine
 Plusnet Help Team - Sheffield