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BT Sport on SKY HD - not activated

jmck100
Hooked
Posts: 5
Registered: ‎12-10-2019

BT Sport on SKY HD - not activated

I am having difficulty.

I have my broadband through plusnet and I have now subscribed to plusnet for BT Sports through my sky hd+ box. I have waited ages to get a new viewing card, popped it in and I am not getting any BT Sport, I have sent off my sky box receiver details and viewing card number but I still cant get viewing BT Sports, after having my card for 4 days, does anyone know how to get this resolved, I have phoned loads of times and spent much of the last hour with Sky on the phone who do not recognise the new viewing card number.

9 REPLIES 9
Plusnet Alumni (retired) OllieC
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: BT Sport on SKY HD - not activated

Hi jmck100@

 

I'm really sorry to hear about the issues you have encountered. 

 

I can see that you have since been in touch and notes have been left on your account here

 

If there's anything else we may assist you with, please feel free to get back in touch as we are me than happy to help. 

 

Kind Regards

 

jmck100
Hooked
Posts: 5
Registered: ‎12-10-2019

Re: BT Sport on SKY HD - not activated

the issue is still not fixed however...

Plusnet Help Team
Plusnet Help Team
Posts: 1,631
Thanks: 272
Fixes: 56
Registered: ‎26-03-2018

Re: BT Sport on SKY HD - not activated

Hi @jmck100 

 

Sorry to hear this. 

 

I can, however, see that you were advised this could take up to 72 hours to work.

 

It's only juts been 48 so could you us know if this is still the same tomorrow? 

 

Thanks, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
jmck100
Hooked
Posts: 5
Registered: ‎12-10-2019

Re: BT Sport on SKY HD - not activated

still not activated... :angry:

Plusnet Help Team
Plusnet Help Team
Posts: 1,472
Thanks: 140
Fixes: 63
Registered: ‎06-08-2018

Re: BT Sport on SKY HD - not activated

Hey @jmck100,

 

So we can make sure we have the correct details, please confirm the sky viewing card number via PM. Give us a nudge here once you've sent that across.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


Superuser
Superuser
Posts: 7,947
Thanks: 1,641
Fixes: 103
Registered: ‎30-07-2007

Re: BT Sport on SKY HD - not activated

I have waited ages to get a new viewing card,

@Mads Surely, that's where the problem started

I thought that BT Sport should have been added to the existing viewing card

According to this on the package details page for BT sport from PN

You don't need a Sky viewing card to order, but if you already have one you'll need to give us the viewing card number.

jmck100
Hooked
Posts: 5
Registered: ‎12-10-2019

Re: BT Sport on SKY HD - not activated

I sent that to Mads

Plusnet Help Team
Plusnet Help Team
Posts: 1,631
Thanks: 272
Fixes: 56
Registered: ‎26-03-2018

Re: BT Sport on SKY HD - not activated

Hi @jmck100 

 

I've asked one of the more BT over SKY savvy members of staff to look into this and they have advised that they will give you a call and sort this out once and for all. 

 

Sorry it's taken so long. 

 

Kind Regards, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
jmck100
Hooked
Posts: 5
Registered: ‎12-10-2019

Re: BT Sport on SKY HD - not activated

Up and running :thumbsup:

Thank you PN Team!