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BT Sport issue

MattyC
Champion
Posts: 3,192
Thanks: 161
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Registered: 10-04-2014

BT Sport issue

@bazzer - sorry for the queues. Is this an issue regarding anything other than webmail?

Moderator's note by Mike (Mav): Changed topic title to reflect issue as moved from another thread.

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
7 REPLIES
bazzer
Pro
Posts: 277
Thanks: 108
Registered: 10-12-2010

BT Sport issue

@MattyC It's about BTSport which I purchased from PN. I can't access it since having SkyQ installed yesterday. I eventually got through to someone this morning having phoned at 0730 and still waited 20mins for an answer.

Unfortunately despite taking the new SkyQ card number I still have no BTSport.

I know they say it can take 24hrs but in all the times I have changed card numbers or added new channels it takes minutes.

I'm sorry to sound off but PN is pushing me and many others to the limits with this sub-standard service.

As I said to your colleague this morning it was never like this previously.

If I PM you can you help with this please?

Moderator
Moderator
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Registered: 06-04-2007

BT Sport issue

Moderator's note by Mike (Mav)

Moved to TV forum and title changed

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: BT Sport issue

I've asked a mod to split this into it's own topic. Mind PM'ing me your viewing card number? I'll check where we're at for you.

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: BT Sport issue

@bazzer - Mind checking when you next get the chance? We think that should be sorted for you now.

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
bazzer
Pro
Posts: 277
Thanks: 108
Registered: 10-12-2010

Re: BT Sport issue

@MattyC Thank you. It is now working on the main box but not on the mini boxes which, if you didn't know, do not have Sky cards, they work by linking to the main box.

Is it possible to find out how I get to view via the other boxes?

Thanks again Matty.

MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: BT Sport issue

Unfortunately the service will only work on the main box with Sky Q. A bit frustrating for ourselves as well as you. If you want to migrate elsewhere off the back of this, I'll ensure that you're refunded a proportionate amount.

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
bazzer
Pro
Posts: 277
Thanks: 108
Registered: 10-12-2010

Re: BT Sport issue

@MattyC I suspected as much. Thanks for clarifying, I'll decide what to do next.

Thank you.