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BT Sport - email unsubscribe

FIXED
Stoker
Rising Star
Posts: 117
Thanks: 14
Registered: ‎12-08-2012

BT Sport - email unsubscribe

Has anyone managed to unsubscribe from BT Sport emails?

They all have an Unsubscribe link but that's been ignored for  months - surely a GDPR breach - and they don't recognise my BT Sport login/password on any BT customer preference pages because (I guess) I'm not a "proper" BT customer as I only have the BT Sport app c/o Plusnet.

6 REPLIES 6
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,390
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Registered: ‎21-04-2017

Re: BT Sport - email unsubscribe

That's odd, is there a link in the email you can click on to unsubscribe and where does that direct to?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Stoker
Rising Star
Posts: 117
Thanks: 14
Registered: ‎12-08-2012

Re: BT Sport - email unsubscribe

The most recent unsubscribe link points to:

https://www.productsandservices.bt.com/consumer/edw/sport-subscription/?s_cid=con_email_analogfolk_U...

 

I've unsubscribed to "the Friday fix" many times. I'm not that bothered really...but with GDPR rules being so strict you'd think the process ought to work.

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,232
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Registered: ‎22-01-2018

Re: BT Sport - email unsubscribe

Thanks for getting back to us @Stoker

 

I have raised this with the relevant team to investigate this, as it should just unsubscribe you.

 

I am sorry for this and will get back to you with there findings.

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM - Sheffield Team
 Plusnet Help Team
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,232
Thanks: 242
Fixes: 53
Registered: ‎22-01-2018

Re: BT Sport - email unsubscribe

Fix

Hello @Stoker,

 

I am sincerely sorry for the late reply. Our products team have advised that the emails are controlled via BT directly and if the issue continues we would advised to raise it to them directly.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM - Sheffield Team
 Plusnet Help Team
Stoker
Rising Star
Posts: 117
Thanks: 14
Registered: ‎12-08-2012

Re: BT Sport - email unsubscribe

OP here - finally seems to have been sorted.

Dumbledore
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: BT Sport - email unsubscribe

Hello @Stoker

 

I am sorry to hear you were experiencing issues with the BT Sports emails.

 

Thank you for letting us know it has all been sorted now Smiley

 

If you do need further assistance in the future, feel free to ask.