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BT Sport app on iOS

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Mike_W1
Newbie
Posts: 2
Registered: ‎07-06-2019

BT Sport app on iOS

 Twice now I have tried to activate my BT sport app and twice I still have had no luck.

The 1st time I phoned customer support to raise a ticket, and after going through all their suggestions they could not fix the problem. I told them to cancel this add on so that I could try again from the start, and guess what, I had the same problem.

I have tried on my laptop, on my iPad and iPhone but always get the same error page (see attached photo)

I chose to add on the app rather than the Sky option because a) it’s cheaper and b) more convenient so I’d really prefer to use the app option.

 

Help.

4 REPLIES 4
Moderator
Moderator
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Registered: ‎11-01-2008

Re: BT Sport app on iOS


Moderators Note


This topic has been moved from General Chat to TV

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If it fixed it click 'This fixed my problem'
Plusnet Help Team
Plusnet Help Team
Posts: 623
Thanks: 114
Fixes: 31
Registered: ‎06-08-2018

Re: BT Sport app on iOS

Hi @Mike_W1 and welcome to the forums.

 

Please accept my apologies for the issue in activating your BT Sport app.

 

I have tested the activation link from my web browser (Firefox) and was able to access it without 'Safari cannot open this page because the network connection was lost'. Could you try another web browser to see if you are able to access the activation link?

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Infrastructure Operations Professional
Mike_W1
Newbie
Posts: 2
Registered: ‎07-06-2019

Re: BT Sport app on iOS

I’ve decided to give up on this issue. 

Thanks for your time.

Plusnet Help Team
Plusnet Help Team
Posts: 13,759
Thanks: 4,270
Fixes: 683
Registered: ‎21-04-2017

Re: BT Sport app on iOS

Sorry to see that Mike

Please do let us know if you need any further assistance

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team