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BT Sport app - activation link invalid

FIXED
neild
Dabbler
Posts: 12
Thanks: 3
Registered: ‎06-07-2019

BT Sport app - activation link invalid

I have just signed up for the BT Sport app and received the confirmation email with an activation link as Step 1 in the 7 step setup instructions.

The link returns the following error in Chrome:

This page isn’t working

secureorder.bt.com didn’t send any data.

ERR_EMPTY_RESPONSE
 
 
and in Edge:
  Hmmm... cannot reach this page

Try this

 

Any ideas?

26 REPLIES 26
neild
Dabbler
Posts: 12
Thanks: 3
Registered: ‎06-07-2019

Re: BT Sport app - activation link invalid

Apologies - just re-read the email and it seems the activation may take up to 24 hours so I may have just been impatient.

Plusnet Help Team
Plusnet Help Team
Posts: 760
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Registered: ‎06-08-2018

Re: BT Sport app - activation link invalid

Hi @neild

 

Have you been able to get on the BT Sport service successfully now or are you still having problems? 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
neild
Dabbler
Posts: 12
Thanks: 3
Registered: ‎06-07-2019

Re: BT Sport app - activation link invalid

Just tried again and got the same error message.

Plusnet Help Team
Plusnet Help Team
Posts: 13,385
Thanks: 4,126
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Registered: ‎21-04-2017

Re: BT Sport app - activation link invalid

That's odd, are you able to try a different web browser like Edge or Firefox letting us know how it goes?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
neild
Dabbler
Posts: 12
Thanks: 3
Registered: ‎06-07-2019

Re: BT Sport app - activation link invalid

No luck with Edge either, slightly different message to Chrome :

Hmmm... cannot reach this page

Try this

neild
Dabbler
Posts: 12
Thanks: 3
Registered: ‎06-07-2019

Re: BT Sport app - activation link invalid

Also installed and tried Firefox> Error message below:

Secure Connection Failed

An error occurred during a connection to secureorder.bt.com.

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the web site owners to inform them of this problem.

Learn more…

Report errors like this to help Mozilla identify and block malicious sites

Plusnet Help Team
Plusnet Help Team
Posts: 1,338
Thanks: 267
Fixes: 79
Registered: ‎26-03-2018

Re: BT Sport app - activation link invalid

Hi @neild,

 

Thank you for trying Firefox and Edge, I'm sorry to hear that it's still not allowing you to view the activation page. Please can you try copying and pasting the following link into your address bar instead and let us know if you see the same error message: https://www.productsandservices.bt.com/consumerOrders/control/orderproduct?productId=CON-27455&produ...

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
neild
Dabbler
Posts: 12
Thanks: 3
Registered: ‎06-07-2019

Re: BT Sport app - activation link invalid

I'm afraid it is the same error as your URL is the same as in my confirmation email.

Also tried from my iPhone so Safari also fails to find the page.

 

neild
Dabbler
Posts: 12
Thanks: 3
Registered: ‎06-07-2019

Re: BT Sport app - activation link invalid

Also tried to activate from the PlusNet Add-ons page and this failed similarly.

Plusnet Help Team
Plusnet Help Team
Posts: 13,385
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Registered: ‎21-04-2017

Re: BT Sport app - activation link invalid

I've just gone to secureorder.bt.com on my phone and it seems to be loading fine. Do you have a firewall or antivirus installed on the device you're using? Are you also able to try a different device?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Re: BT Sport app - activation link invalid

I've just been playing with this, is there some kind of ip range restriction?

UK VPN: fail
US VPN: fail
Direct from PN line: works.

All the same device, all the same browser just changed connection method.
Don't think this is user error.
Customer / Moderator
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If it fixed it click 'This fixed my problem'
neild
Dabbler
Posts: 12
Thanks: 3
Registered: ‎06-07-2019

Re: BT Sport app - activation link invalid

I've tried my Windows 10 laptop and also my iPhone.

neild
Dabbler
Posts: 12
Thanks: 3
Registered: ‎06-07-2019

Re: BT Sport app - activation link invalid

FYI. I'm connecting via my Plusnet phone/broadband line.

Plusnet Help Team
Plusnet Help Team
Posts: 13,385
Thanks: 4,126
Fixes: 665
Registered: ‎21-04-2017

Re: BT Sport app - activation link invalid

Fix

To try to rule out or confirm that this is IP related, I've added a static IP onto your account.

Can you reboot your router then try again letting us know how it goes?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team