BT Sport app - activation link invalid
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- BT Sport app - activation link invalid
06-07-2019 10:36 PM
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I have just signed up for the BT Sport app and received the confirmation email with an activation link as Step 1 in the 7 step setup instructions.
The link returns the following error in Chrome:
This page isn’t working
secureorder.bt.com didn’t send any data.
Try this
- Make sure that you’ve got the right web address: https://secureorder.bt.com
- Search for "https://secureorder.bt.com" on Bing
- Refresh the page
Any ideas?
Fixed! Go to the fix.
Re: BT Sport app - activation link invalid
06-07-2019 10:42 PM
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Apologies - just re-read the email and it seems the activation may take up to 24 hours so I may have just been impatient.
Re: BT Sport app - activation link invalid
07-07-2019 5:10 PM
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Hi @neild,
Have you been able to get on the BT Sport service successfully now or are you still having problems?
Re: BT Sport app - activation link invalid
07-07-2019 8:15 PM
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Just tried again and got the same error message.
Re: BT Sport app - activation link invalid
08-07-2019 10:14 AM
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Re: BT Sport app - activation link invalid
08-07-2019 11:04 AM
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No luck with Edge either, slightly different message to Chrome :
Hmmm... cannot reach this page
Try this
- Make sure that you’ve got the right web address: https://secureorder.bt.com
- Search for "https://secureorder.bt.com" on Bing
- Refresh the page
Re: BT Sport app - activation link invalid
08-07-2019 11:06 AM
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Also installed and tried Firefox> Error message below:
Secure Connection Failed
An error occurred during a connection to secureorder.bt.com.
The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the web site owners to inform them of this problem.
Learn more…
Report errors like this to help Mozilla identify and block malicious sites
Re: BT Sport app - activation link invalid
08-07-2019 12:23 PM
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Hi @neild,
Thank you for trying Firefox and Edge, I'm sorry to hear that it's still not allowing you to view the activation page. Please can you try copying and pasting the following link into your address bar instead and let us know if you see the same error message: https://www.productsandservices.bt.com/consumerOrders/control/orderproduct?productId=CON-27455&produ...
Re: BT Sport app - activation link invalid
08-07-2019 1:43 PM
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I'm afraid it is the same error as your URL is the same as in my confirmation email.
Also tried from my iPhone so Safari also fails to find the page.
Re: BT Sport app - activation link invalid
08-07-2019 1:55 PM
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Also tried to activate from the PlusNet Add-ons page and this failed similarly.
BT Sport App
App status: Not activated Activate now (This link opens in a new window or tab)
Date ordered: 06/07/2019
Re: BT Sport app - activation link invalid
08-07-2019 2:19 PM
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I've just gone to secureorder.bt.com on my phone and it seems to be loading fine. Do you have a firewall or antivirus installed on the device you're using? Are you also able to try a different device?
Re: BT Sport app - activation link invalid
08-07-2019 2:29 PM
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UK VPN: fail
US VPN: fail
Direct from PN line: works.
All the same device, all the same browser just changed connection method.
Don't think this is user error.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: BT Sport app - activation link invalid
08-07-2019 2:47 PM
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I've tried my Windows 10 laptop and also my iPhone.
Re: BT Sport app - activation link invalid
08-07-2019 2:49 PM
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FYI. I'm connecting via my Plusnet phone/broadband line.
08-07-2019 3:09 PM - edited 08-07-2019 3:10 PM
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