BT Sport app - activation link invalid

[#1]

I have just signed up for the BT Sport app and received the confirmation email with an activation link as Step 1 in the 7 step setup instructions.

The link returns the following error in Chrome:

This page isn’t working

secureorder.bt.com didn’t send any data.

ERR_EMPTY_RESPONSE

and in Edge:

  Hmmm... cannot reach this page

Try this

• Make sure that you’ve got the right web address: https://secureorder.bt.com
• Search for "https://secureorder.bt.com" on Bing
• Refresh the page

Any ideas?

[#2]

Apologies - just re-read the email and it seems the activation may take up to 24 hours so I may have just been impatient.

[#3]

Hi @neild, 

Have you been able to get on the BT Sport service successfully now or are you still having problems? 

[#4]

Just tried again and got the same error message.

[#5]

That's odd, are you able to try a different web browser like Edge or Firefox letting us know how it goes?

[#6]

No luck with Edge either, slightly different message to Chrome :

Hmmm... cannot reach this page

Try this

• Make sure that you’ve got the right web address: https://secureorder.bt.com
• Search for "https://secureorder.bt.com" on Bing
• Refresh the page

[#7]

Also installed and tried Firefox> Error message below:

Secure Connection Failed

An error occurred during a connection to secureorder.bt.com.

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the web site owners to inform them of this problem.

Learn more…

Report errors like this to help Mozilla identify and block malicious sites

[#8]

Hi @neild,

Thank you for trying Firefox and Edge, I'm sorry to hear that it's still not allowing you to view the activation page. Please can you try copying and pasting the following link into your address bar instead and let us know if you see the same error message: https://www.productsandservices.bt.com/consumerOrders/control/orderproduct?productId=CON-27455&produ...

[#9]

I'm afraid it is the same error as your URL is the same as in my confirmation email.

Also tried from my iPhone so Safari also fails to find the page.

[#10]

Also tried to activate from the PlusNet Add-ons page and this failed similarly.

BT Sport App

App status: Not activated Activate now (This link opens in a new window or tab)
Date ordered: 06/07/2019

[#11]

I've just gone to secureorder.bt.com on my phone and it seems to be loading fine. Do you have a firewall or antivirus installed on the device you're using? Are you also able to try a different device?

[#12]

I've just been playing with this, is there some kind of ip range restriction?

UK VPN: fail
US VPN: fail
Direct from PN line: works.

All the same device, all the same browser just changed connection method.
Don't think this is user error.

[#13]

I've tried my Windows 10 laptop and also my iPhone.

[#14]

FYI. I'm connecting via my Plusnet phone/broadband line.

[#15 · Accepted solution]

To try to rule out or confirm that this is IP related, I've added a static IP onto your account.

Can you reboot your router then try again letting us know how it goes?