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BT Sport activation

FIXED
chris1610
Grafter
Posts: 41
Thanks: 3
Fixes: 1
Registered: ‎31-03-2017

BT Sport activation

I get BT sport via Sky Q. Last week I asked for it to be upgraded to BT Sport HD, but that hasn't happened yet. Can someone look at this? 

7 REPLIES 7
Plusnet Alumni (retired) Optimatts
Plusnet Alumni (retired)
Posts: 442
Fixes: 19
Registered: ‎25-09-2018

Re: BT Sport activation

Fix

Hi @chris1610, sorry for the delay.

I've got your upgrade chased up and you should be able to start watching your new channels within a few minutes, although this can sometimes take up to 24 hours. If it’s longer than that, please let us know.

If this post resolved your issue please click the 'This fixed my problem' button
 Matt L
 Plusnet Help Team
chris1610
Grafter
Posts: 41
Thanks: 3
Fixes: 1
Registered: ‎31-03-2017

Re: BT Sport activation

Working now, thanks.

Plusnet Help Team
Plusnet Help Team
Posts: 1,631
Thanks: 271
Fixes: 56
Registered: ‎26-03-2018

Re: BT Sport activation

Thanks for letting us know, @chris1610 

 

If we can be of further assistance in the future, please get back in touch with us. 

 

Thanks, 

MoR

 

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
chris1610
Grafter
Posts: 41
Thanks: 3
Fixes: 1
Registered: ‎31-03-2017

Re: BT Sport activation

Looking at my latest bill, I see a partial credit for BT Sport being cancelled, but no mention of BT Sport HD, which I was switching to. Can someone check you're not forgetting to charge me for it?

Plusnet Help Team
Plusnet Help Team
Posts: 1,237
Thanks: 194
Fixes: 60
Registered: ‎09-10-2018

Re: BT Sport activation

Thanks for your response, @chris1610.

 

We're not able to go into account specific billing info here and so I've just sent you this ticket.

 

Let us know here once you've responded and we'll get onto it ASAP for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Owen P
 Plusnet Help Team
chris1610
Grafter
Posts: 41
Thanks: 3
Fixes: 1
Registered: ‎31-03-2017

Re: BT Sport activation

I've left a message in the other place.

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Plusnet Help Team
Plusnet Help Team
Posts: 14,737
Thanks: 4,570
Fixes: 757
Registered: ‎21-04-2017

Re: BT Sport activation

Thanks for getting back to us @chris1610 

I'm looking into this and I'll add a reply to your ticket soon.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team