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BT Sport (SD & HD) Audio Stuttering

Wilsonline
Grafter
Posts: 71
Registered: 13-03-2014

BT Sport (SD & HD) Audio Stuttering

Since the summer i've noticed that I get a huge amount of audio breakup and stuttering on the HD and standard definition BT Sport channels.  I thought initially it might be a bandwidth issue with the HD channels, but the SD channels are just as bad.  Sometimes I have solid audio for a few minutes, but it's more likely I have none or broken audio.

Anyone else have this issue? It's really annoying!

 

Broadband speed in general is pretty good.  Anywhere between 20 & 30Mbps.

2 REPLIES
Wilsonline
Grafter
Posts: 71
Registered: 13-03-2014

Re: BT Sport (SD & HD) Audio Stuttering

After having a major issue with recording Taskmaster on Dave HD tonight (huge chunks of audio and video missing) despite broadband being stable I think it could be my Youview box at fault/over heating.
Plusnet Help Team
Plusnet Help Team
Posts: 17,624
Thanks: 610
Fixes: 158
Registered: 05-04-2007

Re: BT Sport (SD & HD) Audio Stuttering

Hi there,

Sorry you're having problems with the YouView service. Can you run through the troubleshooting guides here: https://www.plus.net/help/tv/

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team