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BT Sport HD channels not being received on Youview box

Posts: 8
Registered: ‎14-02-2018

BT Sport HD channels not being received on Youview box

I pay for HD service & BT Sport channels! Only the non HD versions of BT Sports channels appear in the subscribed list of channels on Youview box.

Plusnet Help Team
Plusnet Help Team
Posts: 8,153
Thanks: 1,009
Fixes: 405
Registered: ‎01-01-2012

Re: BT Sport HD channels not being received on Youview box


Sorry to hear that.

From looking at your account you've cancelled the BT Sport Channel pack.

Is that the case?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Posts: 8
Registered: ‎14-02-2018

Re: BT Sport HD channels not being received on Youview box

Service Notice #342791508< Back
Service Notification
2:45pm, Monday 20 Nov 2017
The customer was mailed the following message to address(es)

Subject: We've opened Question 162465436 on your account


We've opened a Question on your account
Hello David,

Account username:[Removed]

Our Support Team have opened Question 162465436 to track an issue on your account. Please see the comments shown below for more information.

Dear Mr David Horton,
Thank you for your call today. Please keep a copy of this e-mail for your records. As discussed, I?ve made the following changes to your Plusnet service:

Your estimated line speed range is from 38 Mbps - 40Mbps, however this may vary due to the distance from your exchange, quality of your phone line, traffic prioritisation and management policies amongst other factors.

A breakdown of your monthly bill is as follows:
Unlimited Fibre broadband service: ?7.00 per month for 24 months then ?*14.99per month
Line rental: ?18.99 per month
* Call plan: ?8.00 per month
YouView with Entertainment Pack ?5.00 (half price 6 months)
HD ?3.00 (half price for 6 months)
Caller Display 0.99 (free)
Bt sport ?5.00 (half price for 6 months)
Total ?46 .99 per month on a new 24 month contract

A list of our call tariffs can be found here:

These prices apply if you pay by direct debit, otherwise a ?1.50 per month payment processing fee applies.

Your order is subject to Plusnet?s Terms and Conditions and Acceptable Use Policy. Please ensure you read and understand them as soon as you can. We may make changes to prices, content and terms at any time during your contract. We'll tell you about important changes before they happen and if a change is detrimental you'll be able to end your contract without any fees.

You are agreeing to a 24 month contract option.

You have up to 14 days, from tomorrow, to cancel your order (except for Plusnet Protect or BT Sport which you must keep for at least 30 days). If you cancel within 14 days you will have to pay for the services you have used and any installation, connection or activation charges that may apply (including those charges that were discounted or advertised as free at the time we accepted your order), and return any equipment we may have sent to you as a result of the order you are cancelling. Upon cancelling the service we may revert you to your previous contract or the closest matching service.

If you wish to cancel within the period set out above, you can use our online cancellation form, located here or by calling us on 0800 432 0200.

If you decide to cancel after 14 days and are still within a /24 month minimum term, you will have to pay ?12.16 for each month left of the minimum term. Find out more in our Price Guide.

If you choose to end your agreement for the service and the service is ceased or you are switching your service to another provider on a different network, you may be charged a ?30.00 cease fee (see Price Guide for more information).

We?re under duty to supply goods in conformity with this contract. This duty and your right to cancel within 14 days is in addition to your legal rights relating to faulty or mis-described goods or digital content, or services which have not been provided with skill and care.

Need a hand? We offer full customer support via our easy to use member centre which is located in the top right hand corner of our website You can also upgrade your packages, view your usage, amend your account details and much more.

Happy with our service? Why not refer a friend to Plusnet and get money off your bill EVERY month! Refer a friend here:

If you don?t want us to tell you about our products and services or if you want to complain, please visit or write to us at Plusnet plc, The Balance, 2 Pinfold Street, Sheffield, S1 2GU.

We will try to work through any disputes that you may have with us. However, if we cannot do this, you may refer the matter to any relevant service which sorts out disputes. Details of these, and of how to refer a dispute, are set out in our Complaints Code of Practice here:

Thank you for your continued custom.

Unlimited Fibre discount (24 months) - ?7.99

Moderator's note by Mike (Mav): Personal information removed from a public forum (to an area that staff can see).

Posts: 8
Registered: ‎14-02-2018

Re: BT Sport HD channels not being received on Youview box

Is anyone looking in to this problem??? Nothing has changed at my end and no further response received!