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BT Sport App

FIXED
Jaggies
Community Veteran
Posts: 1,649
Thanks: 28
Registered: ‎29-06-2010

Re: BT Sport App

Could you not just install the app on the Roku box instead?
DaveyH
Champion
Posts: 1,946
Thanks: 466
Fixes: 12
Registered: ‎15-11-2012

Re: BT Sport App

There is no BT Sport app for Roku
Jaggies
Community Veteran
Posts: 1,649
Thanks: 28
Registered: ‎29-06-2010

Re: BT Sport App

Sorry, I thought it was an Android device.
Psl85
Newbie
Posts: 3
Thanks: 1
Registered: ‎21-08-2017

Re: BT Sport App

Hi Paul,

My contract for TV with plusnet started today but my box doesn't come through until Wed. I haven't received my email from bt sport yet so that I can use the app before I get the box.

Can you help look into this for me, as I won't be at home when the box is delivered and won't be able to collect the box from the local depot until the weekend and want to get the app up and running before champions league game on wed.

Kind regards,

Prit
PaulB-G
Plusnet Staff
Plusnet Staff
Posts: 37
Thanks: 11
Fixes: 3
Registered: ‎01-12-2016

Re: BT Sport App

@Psl85 When you signed up for the TV service did you order the BT Sport channel pack? The link to sign up to the App is in the welcome email for the sport channel pack.


 Paul
 Plusnet Staff
Psl85
Newbie
Posts: 3
Thanks: 1
Registered: ‎21-08-2017

Re: BT Sport App

@PaulB-G

I took out the BT sport pack on Friday, and the tv contract started yesterday and there was an attempted delivery of the box today. I've received no welcome pack via email.

Prit
PaulB-G
Plusnet Staff
Plusnet Staff
Posts: 37
Thanks: 11
Fixes: 3
Registered: ‎01-12-2016

Re: BT Sport App

@Psl85 Can you PM me your PN username.  I suspect you haven't received this email because it only sends when the service is active which doesn't occur until you plug the box in, there might not be much that we can do until such times as you can get the box and plug it in but we'll have a go.


 Paul
 Plusnet Staff
Psl85
Newbie
Posts: 3
Thanks: 1
Registered: ‎21-08-2017

Re: BT Sport App

All up and running thanks to Paul. Impressed with the quality and service thus far!!
PaulB-G
Plusnet Staff
Plusnet Staff
Posts: 37
Thanks: 11
Fixes: 3
Registered: ‎01-12-2016

Re: BT Sport App

@Psl85 Glad you're enjoying the service. Have a great weekend!


 Paul
 Plusnet Staff
Timalay
Grafter
Posts: 164
Registered: ‎02-05-2010

Re: BT Sport App

Small question, if I wanted to cancel my subscription to BT Sport app, how would I go about that?

mattdanielc
Grafter
Posts: 65
Thanks: 1
Registered: ‎23-01-2008

Re: BT Sport App

Same as Timalay - would be interested to know how we actually cancel when we want to?  Thanks

krusty
Rising Star
Posts: 86
Thanks: 14
Registered: ‎09-08-2017

Re: BT Sport App

Hi,

I had my first bill on the 3rd,

and on it :

QTY ITEM FROM TO PRICE
1 BT Sport App (Pro-Rata payment) charge 10/08/2017 02/09/2017 £3.87
1 BT Sport App charge 03/09/2017 02/10/2017 £5.00
1 Special Offer Discount - - -£2.50

 

I don't mind the "first Month" being full price given thats its pro rata, but does that now mean i get 11x £2.50 or do i still get 12 x £2.50 discount?

 

I thought i'd ask in here as others may or may not have the same issue, and its one less caller Cheesy

RealAleMadrid
Seasoned Champion
Posts: 1,751
Thanks: 750
Fixes: 39
Registered: ‎07-07-2009

Re: BT Sport App

See my thread here https://community.plus.net/t5/My-Account-Billing/BT-Sport-App-billing-error/m-p/1473825#M27133

It has not yet been responded to by staff. I would expect the discount to apply from the start date but not sure about the contract length for the discounts.

PaulB-G
Plusnet Staff
Plusnet Staff
Posts: 37
Thanks: 11
Fixes: 3
Registered: ‎01-12-2016

Re: BT Sport App

@krusty we've checked your bill and this is correct, sorry if this wasn't clear on the bill.

You are charged on a pro-rata basis against the full price of £5 from the time from which you sign up too your next Billing date.  Following this you then receive the app (if you pre-registered) at £2.50 a month for 12 months. 

In your case you have received the first month (3rd Sept - 2nd Oct) for £2.50 on this bill and will receive a further 11 months at this price.  We've checked the discounts are on your account and they're set up correctly and you should see these on your future bills.

Hope this explains things and thanks for posting as opposed to calling Smiley


 Paul
 Plusnet Staff
krusty
Rising Star
Posts: 86
Thanks: 14
Registered: ‎09-08-2017

Re: BT Sport App

Thanks Paul for the explanation. I have no problem with that at all its still 12x £2.50 discounted. It wasn't made clear on the sign up and should be as it would save you guys hassle..