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BT Sport App Offer

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ian11
Hooked
Posts: 6
Registered: ‎10-04-2019

BT Sport App Offer

Just joined Plusnet a few weeks ago and subscribed to BT Sport App, but not been billed for it yet.

 

Just seen offer for 6 months at £2.50.: Am I able to have this offer applied to my account or would I need to cancel/re-subscribe?

 

3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 991
Thanks: 101
Fixes: 45
Registered: ‎06-08-2018

Re: BT Sport App Offer

Hi there @ian11,

Thanks for getting in touch with us.

You would be correct in that you would need to get the BT sport cancelled and then re-subscribe for the service, it may also be worth discussing the options on pricing with our Customer options team. You can reach them by calling 0800 013 2632, they are open:

 

Monday - Friday: 8:00 - 20:00

Saturday: 9:00 - 19:00

Sunday: 9:00 - 18:00

 

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


ian11
Hooked
Posts: 6
Registered: ‎10-04-2019

Re: BT Sport App Offer

Thanks @Mads .

 

How do I go about cancelling and when does cancellation take effect?

Plusnet Help Team
Plusnet Help Team
Posts: 991
Thanks: 101
Fixes: 45
Registered: ‎06-08-2018

Re: BT Sport App Offer

Fix

 No worries.

You would need to call our Customer Options team on the number mentioned above to cancel the service and it would cancel immediately.

For reference, there is currently a 3 minute queue to get speak with someone in that department.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team