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BT Sport App BTID

Plusnet Help Team
Plusnet Help Team
Posts: 14,290
Thanks: 4,456
Fixes: 726
Registered: ‎21-04-2017

Re: BT Sport App BTID

Hi @dottyed and @benj1 

I'm sorry to see it looks like you're both affected by this issue.

I've added your accounts onto the ongoing investigation. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
RagusJohn
Hooked
Posts: 7
Registered: ‎24-01-2019

Re: BT Sport App BTID

HI - Same problem.

I have purchased BT Sports add-on today - got the welcome email from PLusEnt but having the same problem with the link to register for the BT ID - enter Plusnet Username and Postcoe and get error message "Sorry - something's wrong, please try again."  Tried Firefox and Chrome browsers, problem same on both. It's been like this all evening!  

John

Plusnet Help Team
Plusnet Help Team
Posts: 402
Thanks: 82
Fixes: 15
Registered: ‎25-09-2018

Re: BT Sport App BTID

Hi @RagusJohn

Thanks for reporting this, again I'm really sorry for any inconvenience. I have also added your account onto the investigation.

If this post resolved your issue please click the 'This fixed my problem' button
 Matt L
 Plusnet Help Team
fairb
Grafter
Posts: 28
Thanks: 5
Registered: ‎11-02-2019

Re: BT Sport App BTID

So I've now managed to get a BTID, download the app and logon to it. The app then tells me:

"You haven't activated BT Sport on your account yet. Please activate below to continue. (ID003)".

I hit the activate button which brings me to another BT page (https://assets.sport.bt.com/v1/btsapp/loginactivate/index.html) which presents me with:

2019-05-28_14h20_36.png

 

I choose "I'm a BT Sport on Plusnet customer" at which point it takes me back to the Plusnet page (https://www.plus.net/tb/btsport/) which is where it all began last Saturday. Please can you let me know if this is this when I have to wait up to 24 hours or has something gone wrong? Do I hit the "Add BT Sport App" button again? Bemused!!??xx@?Huh

Highlighted
fairb
Grafter
Posts: 28
Thanks: 5
Registered: ‎11-02-2019

Re: BT Sport App BTID

Ok, not sure what I did but it's working. Yippee!

Plusnet Help Team
Plusnet Help Team
Posts: 623
Thanks: 114
Fixes: 31
Registered: ‎06-08-2018

Re: BT Sport App BTID

Hello @fairb,

I'm glad to hear that you resolved the issue.

 

Feel free to get back in touch if you experience any further issues.

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Infrastructure Operations Professional
Sannd908x
Newbie
Posts: 3
Registered: ‎25-05-2019

Re: BT Sport App BTID

Hi

 

Also now working fine here.

Out of interest I compared the picture quality on both the Xbox One S and Apple TV (1080p version not 4K). The Apple TV gave a noticeably better picture and seemed to adjust to the available bandwidth far quicker than the Xbox. 

 

Thanks

RagusJohn
Hooked
Posts: 7
Registered: ‎24-01-2019

Re: BT Sport App BTID

Hi

I am now up and running with BT Sports. Seems whatever problem BT had with its website has been resolved.

Thanks

 

Plusnet Help Team
Plusnet Help Team
Posts: 1,151
Thanks: 181
Fixes: 54
Registered: ‎09-10-2018

Re: BT Sport App BTID

Hi @RagusJohn and @Sannd908x, thanks for updating us.

 

We're really pleased that you'll now be able to enjoy the upcoming events.

 

Please let us know if you need any further assistance at all.

If this post resolved your issue please click the 'This fixed my problem' button
 Owen P
 Plusnet Help Team
benj1
Hooked
Posts: 7
Thanks: 1
Registered: ‎03-02-2017

Re: BT Sport App BTID

Mine is fine now, thanks for sorting. 

Plusnet Help Team
Plusnet Help Team
Posts: 1,151
Thanks: 181
Fixes: 54
Registered: ‎09-10-2018

Re: BT Sport App BTID

That's great news @benj1 - all ready for this weeks brilliant sporting events!

 

(I'm personally champing at the bit for the CL Final!)

 

Let us know if you need any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Owen P
 Plusnet Help Team
tolmie35
Grafter
Posts: 164
Thanks: 2
Registered: ‎04-02-2014

Re: BT Sport App BTID

Ive had the problem since February and still not resolved, an absolute disgrace.

Plusnet Help Team
Plusnet Help Team
Posts: 14,290
Thanks: 4,456
Fixes: 726
Registered: ‎21-04-2017

Re: BT Sport App BTID

Sorry to hear this and thanks for getting in touch.

Unfortunately it looks like your BT Sport app is not working due to actions queued up on the back end systems.

I can see my colleague @adamwalker is keeping an eye on your account for you.

Apologies for the length of time it is taking to resolve this.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
tolmie35
Grafter
Posts: 164
Thanks: 2
Registered: ‎04-02-2014

Re: BT Sport App BTID

July now and still not working. 

Plusnet Help Team
Plusnet Help Team
Posts: 1,586
Thanks: 262
Fixes: 55
Registered: ‎26-03-2018

Re: BT Sport App BTID

Hi @tolmie35 

 

I'm really sorry to hear this. 

 

I can see that @adamwalker has updated the relevant ticket on your account explaining the next steps we are taking in regards to this matter. 

 

Please accept my apologies, and thank you for the patience and understanding you have shown whilst we have been working on this issue.

 

Kind Regards, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team