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BT ID nightmare!

Posts: 1
Registered: ‎25-05-2019

BT ID nightmare!

Tried to add BT Sport app access tonight but I cannot get past the Plusnet page where it asks you to enter your Plusnet username and your postcode.

When I enter the details I get an error message and it suggests I try again.

And repeat . . .

BT ID issues seems to be a recurring issue

I am an exBT customer which also seems to be an issue looking through the forum.

Any help would be appreciated - support line quoting a 30 min wait time.

Posts: 30
Thanks: 5
Registered: ‎11-02-2019

Re: BT ID nightmare!

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: BT ID nightmare!

Hi @Thirdman,


We're really sorry for any inconvenience caused and we should be able to provide an update on this in the next 3 working days of how we are moving forward. 


If there is anything else we may assist you with, please feel free to get back in touch as we are more than happy to help. 


Kind Regards