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Are YouView+ boxes registered to an account?

FIXED
DavRo
Rising Star
Posts: 61
Thanks: 3
Fixes: 3
Registered: ‎13-12-2009

Are YouView+ boxes registered to an account?

I had to have a new PlusNet account (broken billing). The broadband was sorted out a couple of weeks ago. I'm still using my old router, which resulted @bobpullen having to register it against my new account. (I described what happened in this thread: https://community.plus.net/t5/My-Router/I-m-getting-a-new-PlusNet-account-Can-I-continue-using-my/m-...)

The broadband is fine, and throughout that episode the TV, including BT Sport, continued working.

Today a new YouView box turned up. I don't want to use this new box - I'll lose my recordings - I want to carry on using the old one.

Question: is the TV box registered against my account like the router is? Do I have to get the old one registered, otherwise I might not get firmware updates?

1 REPLY 1
bobpullen
Community Gaffer
Community Gaffer
Posts: 15,165
Thanks: 2,827
Fixes: 174
Registered: ‎04-04-2007

Re: Are YouView+ boxes registered to an account?

Fix

No, you shouldn't need to re-register the old box. Feel free to send the newer one back to us though.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵