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Any one else have BT Sport Cancelled due to PN error?

jordz1981
Newbie
Posts: 2
Registered: ‎17-09-2019

Any one else have BT Sport Cancelled due to PN error?

I just noticed my BT sport doesnt work anymore an when i contacted PN they told me it was an issue they were having where peoples bt sport was being de activated by accident. He also said this was a mass problem and was reported to bt.

 

He then just hung up on me without any info on a timescale.

 

Anyone else had this issue as i cant seem to find anyone else with same problem. Thinking he just binned me off lol

 

Edit: BT thought skyt box btw

3 REPLIES 3
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,153
Thanks: 1,009
Fixes: 405
Registered: ‎01-01-2012

Re: Any one else have BT Sport Cancelled due to PN error?

Thanks for getting in touch @jordz1981

As this matter concerns account sensitive information I'm afraid we can't go into detail on our community forums but I've raised a ticket on your account which you can view by going here.

If there's anything else we can help with let us know

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
jordz1981
Newbie
Posts: 2
Registered: ‎17-09-2019

Re: Any one else have BT Sport Cancelled due to PN error?

OK thanks, I just thought if it was a global issue I'd have seen it mentioned elsewhere.
Beyhive
Plusnet Help Team
Plusnet Help Team
Posts: 722
Thanks: 100
Fixes: 43
Registered: ‎25-02-2019

Re: Any one else have BT Sport Cancelled due to PN error?

Hi @jordz1987,

 

I have replied back to your support ticket. Please click here to find my response.

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team