cancel
Showing results for 
Search instead for 
Did you mean: 

All IPTV Subscription Channels Missing

FIXED
Moderator
Moderator
Posts: 19,535
Thanks: 2,281
Fixes: 384
Registered: ‎11-01-2008

Re: All IPTV Subscription Channels Missing


@DaveCW wrote:

Not sure if this is relevant to the issue... i have the Youview app on my mobile and none of the Subscription channels show there either.


From my experience the app picks up the channel list from the box - the IPTV channels didn't show on the app for me until they were activated on the YouView box.

So if the box has lost the channels they will disappear from the app.

Customer / Moderator
If it helped click the thumb

If it fixed it click 'This fixed my problem'

My Broadband Ping - PN-Fibre
Plusnet Help Team
Plusnet Help Team
Posts: 4,640
Thanks: 1,072
Fixes: 212
Registered: ‎25-03-2015

Re: All IPTV Subscription Channels Missing

Fix

Hi @DaveCW and @Larry63, could you both try rebooting your routers and factory resetting your set top boxes please. I've discussed this with a colleague and made some changes on your account to try and narrow down where the problem may lay.

 

If you could let me know how you get on after this and if the channels re-appear, that'd be great.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
DaveCW
Hooked
Posts: 9
Thanks: 4
Registered: 2 weeks ago

Re: All IPTV Subscription Channels Missing

Done as requested factory reset router then Set top box. All now appears to be back. The difference I noticed this time was a software update in the box reset process.

 

Whatever you chaps did seems to have worked.

 

Many Thanks

Plusnet Help Team
Plusnet Help Team
Posts: 4,640
Thanks: 1,072
Fixes: 212
Registered: ‎25-03-2015

Re: All IPTV Subscription Channels Missing

That's great news, thanks for letting me know!

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Larry63
Hooked
Posts: 7
Thanks: 1
Registered: 2 weeks ago

Re: All IPTV Subscription Channels Missing

Yep. All working fine now. Cheers

Plusnet Help Team
Plusnet Help Team
Posts: 10,717
Thanks: 3,337
Fixes: 538
Registered: ‎21-04-2017

Re: All IPTV Subscription Channels Missing

Glad to hear that! Thumbs Up

I'll let Harry know. Sorry for the time it took to fix that for you.

Let us know if you need any further assistance at all.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team