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[Service Status] MBORC Declaration - New

Plusnet Help Team
Plusnet Help Team
Posts: 17,638
Thanks: 623
Fixes: 159
Registered: 05-04-2007

[Service Status] MBORC Declaration - New

31st March 2016

We have received notice from our suppliers of a declaration of MBORC which is preventing them being able to provide actions within normal timescales. Please see the notification below:


"Parts of the UK have been hit by storm Katie over the Easter period, bringing severe weather conditions with high winds and heavy rainfall.

As a result of this, our infrastructure in a number of our SOM patches has been impacted both above and below ground, with high fault intake in the affected areas.

Openreach is therefore declaring MBORC for repair activities in the following areas, with effect from 12:00 31 March 2016:

Thames South
West Downs
Isle of Wight
Central Downs
Taunton
Crayford

We are continuing to take steps, including directing additional resource into these areas, to bring the position back to normal as quickly as possible.

We are monitoring the situation and will remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather."

Kind Regards
Customer Support

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 17,638
Thanks: 623
Fixes: 159
Registered: 05-04-2007

Re: MBORC Declaration

MBORC Declaration - UPDATE

 

4th April

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"Parts of the UK were hit by storm Katie over the Easter period, bringing severe weather conditions with high winds and heavy rainfall. As a result of this, our infrastructure in a number of our SOM patches has been impacted both above and below ground, with high fault intake in the affected areas.

Openreach declared MBORC for repair activities in six areas, with effect from 12:00 31 March 2016.

We have been working hard to recover in these areas and can now lift MBORC for repair activities from the following areas, with effect from 23:59 Monday 04 April 2016:

Thames South
Central Downs

MBORC for repair activities remains in place in the following areas:

West Downs
Isle of Wight
Taunton
Crayford

We are continuing to take steps, including directing additional resource into these areas, to bring the position back to normal as quickly as possible.

We are monitoring the situation and will remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather. "

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 17,638
Thanks: 623
Fixes: 159
Registered: 05-04-2007

Re: MBORC Declaration

MBORC Declaration - UPDATE

5th April

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"Parts of the UK were hit by storm Katie over the Easter period, bringing severe weather conditions with high winds and heavy rainfall. As a result of this, our infrastructure in a number of our SOM patches has been impacted both above and below ground, with high fault intake in the affected areas. Openreach declared MBORC for repair activities in six areas, with effect from 12:00 31 March 2016.

We have been working hard to recover in these areas and removed MBORC from 2 areas on 04 April 2016. We can now lift MBORC for repair activities from a further area, with effect from 23:59 Tuesday 05 April 2016:

Isle of Wight

MBORC for repair activities remains in place in the following areas:

West Downs
Taunton
Crayford

We are continuing to take steps, including directing additional resource into these areas, to bring the position back to normal as quickly as possible.

We are monitoring the situation and will remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather."

Kind Regards
Customer Support

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 17,638
Thanks: 623
Fixes: 159
Registered: 05-04-2007

Re: MBORC Declaration

MBORC Declaration - RESOLVED
We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"Parts of the UK were hit by storm Katie over the Easter period, bringing severe weather conditions with high winds and heavy rainfall. As a result of this, our infrastructure in a number of our SOM patches has been impacted both above and below ground, with high fault intake in the affected areas.

We are now able to lift MBORC for repair activities from the final areas."


Kind Regards
Customer Support

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team