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[Service Status] Email/Webmail running slowly (91363)

Plusnet Help Team
Plusnet Help Team
Posts: 4,036
Thanks: 743
Fixes: 165
Registered: 25-03-2015

[Service Status] Email/Webmail running slowly (91363)

We are aware that webmail is currently running slow, along with IMAP and POP connections.

 

Customers should be able to access email but it may be extremely slow and there is a possibility of time-outs.

 

Our engineers are investigating and we'll provide updates as they become available.

 

Please accept our apologies for any inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,036
Thanks: 743
Fixes: 165
Registered: 25-03-2015

Re: [Service Status] Email/Webmail running slowly (91363) - UPDATE

Our engineers have performed some maintenance and webmail now appears to be stable and functioning as normal.

We will continue to monitor this for further problems and provide an update once we are happy to say the issue is resolved.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 4,036
Thanks: 743
Fixes: 165
Registered: 25-03-2015

Re: [Service Status] Email/Webmail running slowly (91363) - RESOLVED

This is an update to the previous post regarding webmail running slow.

There is no longer any service impact however our engineers will continue to reduce the load on the mail server to ensure no further impact will be seen.

Thank you for your patience with this matter.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team