Get our superfast unlimited fibre broadband
Great-value deals on unlimited broadband
Our low-cost broadband on its own
Flexible and affordable sim only deals with no contract
Our network reaches over 99% of the UK, so we've got you covered
Low on minutes, data or texts? Just add one of our bolt-ons
Quick and easy access to your account, services, bills and tools
View and manage your mobile account, tariff and usage
We're currently aware of an issue affecting some customers where they may seem to be connected but are unable to access online services or websites.
Any customers affected by this should be able to rectify the problem with a single disconnect/reconnect.
We're really sorry for any inconvenience this may be causing.
Our engineers are working to resolve this as soon as possible, and we'll provide an update later today.
Go to the fix.
Data Transfer Issues (92124) - UPDATE
This is an update to the earlier post regarding some customers experiencing data transfer issues when trying to access online services or websites.
We've taken steps to stop this issue impacting more customers and will continue to investigate the root cause.
If you're experiencing problems trying to access websites or services, please try a single disconnect/reconnect of your router and this should resolve the problem.
We'll keep this service status open overnight to monitor the situation and will provide an update if required.
Kind Regards,Customer Support