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[Service Status] Broadband Connectivity Problems (91873) - NEW

FIXED
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

[Service Status] Broadband Connectivity Problems (91873) - NEW

We are aware that some customers are currently experiencing connectivity problems.

 

Our engineers are investigating, and we will provide an update shortly.

 

We apologise for any inconvenience caused.

 

Kind regards,

 

Customer Support

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
2 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: [Service Status] Broadband Connectivity Problems (91873) - NEW

Our network engineers have made some changes, and we believe the issue to be resolved. However, we will be closely monitoring to ensure that there are no further problems. We will keep this service status open overnight to continue checking the service.

 

We apologise for any inconvenience caused.

 

Kind regards,

 

Customer Support

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: [Service Status] Broadband Connectivity Problems (91873) - NEW

Fix

Yesterday, some customers were experiencing problems with connectivity. After closely monitoring the service overnight, our engineers have confirmed that the issues are now resolved.

 

We apologise for any inconvenience caused.

 

Kind regards,

 

Customer Support

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet