cancel
Showing results for 
Search instead for 
Did you mean: 

Mobile Data issues

FIXED
Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Mobile Data issues

We’re aware a small number of customers who received Plusnet Mobile SIMS within the last week have been affected by a configuration issue, which means they can’t access data services. Our supplier’s working hard to restore this for all affected customers as quickly as possible.

 

Kind Regards,

Customer Support

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
1 REPLY
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Mobile Data issues

Fix

We have been working closely with our supplier overnight and the configuration issue which left a small number of customers unable to access data services has been fixed. We’re really sorry this happened and will be contacting and refunding all customers affected.

 

Kind Regards,

Customer Support

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet