cancel
Showing results for 
Search instead for 
Did you mean: 

MBORC Declaration

FIXED
Plusnet Help Team
Plusnet Help Team
Posts: 517
Thanks: 51
Fixes: 18
Registered: 02-03-2015

MBORC Declaration

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"Parts of the UK have experienced severe weather this week, including extensive lightning strikes and heavy rain, commencing on Tuesday evening and through yesterday and today. This caused serious impacts to Openreach infrastructure, with damage both above and below ground, and fault intake in affected areas at extremely high levels.

Openreach is therefore declaring MBORC for repair activities the following areas, with effect from 23:59 21 July 2016:

Highlands & Islands
North East Scotland
Cumbria
North Wales
Central Scotland

We're taking steps, including directing additional engineers into these areas, to bring the position back to normal as quickly as we possibly can.

We'll continue to monitor the situation in these areas and in a number of other areas, and we'll remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather. "

Kind Regards

Customer Support

If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team
4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,751
Thanks: 106
Fixes: 32
Registered: 27-04-2007

Re: MBORC Declaration

MBORC Declaration UPDATE

This is an update to last week’s post regarding the recent MBORC (matters beyond our reasonable control) declaration.

The previously mentioned repair activities are still taking place as and MBORC remains open in the following areas:

Highlands & Islands
North East Scotland
Cumbria
North Wales
Central Scotland

We’ll continue to monitor this situation with our suppliers and will provide a further update as soon as possible.

 

Kind Regards,

Customer Support

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: MBORC Declaration

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"Two weeks ago, parts of the UK experienced severe weather, including extensive lightning strikes and heavy rain. Again this week Central Scotland experienced another extensive thunder and lightning strike. These weather incidents have caused serious impacts to our suppliers infrastructure, with damage both above and below ground, and fault intake in affected areas is at extremely high levels.

On 21 July 2016 along with our suppliers we declared MBORC for repair activities in five areas.
We've been taking steps, including directing additional engineers into these areas, to bring the position back to normal as quickly as we possibly can and are now able to remove MBORC from the following areas with effect from 23:59 on 4 August 2016:

Highlands & Islands
North Wales

MBORC remains in place in the following areas:
North East Scotland
Cumbria
Central Scotland"

Kind Regards

Customer Support

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: MBORC Declaration

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"In early July parts of the UK experienced severe weather, including extensive lightning strikes and heavy rain. These weather incidents caused serious impacts to Openreach infrastructure, with damage both above and below ground, and fault intake in affected areas at extremely high levels.

 

Openreach therefore declared MBORC for repair activities in five areas, on 21 July 2016.

  

We've been taking steps, including directing additional engineers into these areas, to bring the position back to normal as quickly as we possibly can and were able to remove MBORC from two areas on 4 August 2016:

   

We are now able to remove MBORC from two further areas with effect from 23:59 on 11 August 2016:

 

Cumbria

Central Scotland

 

MBORC remains in place in the following area:

 

North East Scotland

 

We'll continue to monitor the situation in this area and we'll remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather."

Kind Regards

Customer Support

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Plusnet Help Team
Plusnet Help Team
Posts: 517
Thanks: 51
Fixes: 18
Registered: 02-03-2015

Re: MBORC Declaration

Fix

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"In July parts of the UK experienced severe weather, including extensive lightning strikes and heavy rain. These weather incidents caused serious impacts to Openreach infrastructure, with damage both above and below ground, and fault intake in affected areas at extremely high levels.

Openreach therefore declared MBORC for repair activities in five areas, on 21 July 2016.

We've been taking steps, including directing additional engineers into these areas, to bring the position back to normal as quickly as possible and were able to remove MBORC from two areas on 4 August 2016 and two further areas on 11 August 2016.

We are now able to remove MBORC from the last remaining area with effect from 23:59 on 18 August 2016:

North East Scotland"

We are now closing this service status.

Kind Regards

Customer Support

If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team