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Fault Response Times

Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Fault Response Times

Due to a number of issues including the recent storms, our suppliers are experiencing longer delays than normal to get phone & broadband faults sorted With these delays, it'll now take 5 working days to update on existing faults. We're really sorry for this inconvenience

Kind Regards

Customer Support

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: Fault Response Times - NEW

Due to a number of issues including the recent storms our suppliers are still experiencing longer delays than normal to get phone & broadband faults sorted. This is currently at 5 working days. We're really sorry for this inconvenience

Kind Regards

Customer Support

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: Fault Response Times - NEW

We've made progress on our response times to fault reports but these still may be 5 working days for a reply.


Although some faults are still taking longer than we’d like to respond to, we’re now replying to the majority in under 3 days.

We'll keep you updated on any changes to this.

Kind Regards,

Customer Support

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: Fault Response Times

We're continuing to work on bring the fault response times down, all faults should be responded to within 5 days.

We'll keep you updated on any changes to this.

Kind Regards,

Customer Support

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff