cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Errors viewing some TV channels (88476)

FIXED
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Errors viewing some TV channels (88476)

‎02-06-2016 11:50 AM

We're currently aware of a problem when trying to view certain channels on YouView TV from Plusnet. Attempting to view some channels may produce an error code similar to 'BTV-437'.

This is being investigated and we'll provide updates as they are available.

Apologies for any inconvenience caused.


Kind Regards,

Customer Support

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 1 of 2
(1,311 Views)
Reply
1 REPLY 1
HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,199
Thanks: 1,466
Fixes: 256
Registered: ‎25-03-2015

Re: Errors viewing some TV channels (88476)

Fix

‎06-06-2016 12:40 PM

We believe the problem causing the BTV-437 error code has now been resolved.

 

If you are still experiencing similar errors causing issues with viewing channels, please refer to our troubleshooting guides here: https://www.plus.net/help/tv/

 

Thank you for your patience with this matter. Apologies for any inconvenience this has caused.

 

Kind Regards,

Customer Support

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet
Message 2 of 2
(1,204 Views)
Reply