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Broadband usage not showing (93426)

FIXED
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Broadband usage not showing (93426)

Broadband usage not showing (93426) - NEW
 

We're currently aware of an issue resulting in some customers showing 0 for their broadband usage since yesterday, 18th July continuing in to today. This is limited to customers on our unlimited usage products.

Our engineers are currently investigating and we aim to have a fix deployed tonight.

We'll monitor this and post an update following this work tomorrow.

 

Kind Regards,

Plusnet Customer Support

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Broadband usage not showing (93426)

Fix

Broadband usage not showing (93426) - RESOLVED
This is an update to yesterday's post regarding the View My Usage tool not showing usage from the last couple of days.

The work to resolve this problem overnight has been completed and the missing usage should now appear correctly.

Apologies for any inconvenience this may have caused.

Kind Regards,

Customer Support

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff