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Broadband issues 21st July

FIXED
Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Broadband issues 21st July

Broadband issues - NEW
Sorry if you're unable to access some websites this morning, we're investigating the cause and will post an update shortly.

Kind Regards,

Customer Support

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
2 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: Broadband issues 21st July

Broadband Issues - UPDATE

We’re sorry that some customers are having problems connecting to some internet services this morning.

One of our internet connection partners in the docklands has suffered a substantial power failure. This is affecting BT and other providers.

We are redirecting traffic to reduce the impact on customers. Engineers are on site and are fixing the problem.  

Kind Regards,

Customer Support

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: Broadband issues 21st July

Fix

 Broadband Issues - RESOLVED

This is an update to the earlier posts regarding customers experiencing problems connecting to internet services.

The issue causing this has now been resolved and we're seeing normal levels of usage again.

Apologies for any inconvenience this may have caused.

  

Kind Regards,

Customer Support

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff