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Access to online services and sites

FIXED
Plusnet Help Team
Plusnet Help Team
Posts: 17,636
Thanks: 619
Fixes: 159
Registered: 05-04-2007

Access to online services and sites

We're currently aware of an issue affecting some customers causing them to be unable to use some online services and some gaming services.

Our engineers are currently investigating and we'll provide a further update as it's available.

Apologies for any inconvenience this may be causing.

Kind Regards,

Customer Support

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 17,636
Thanks: 619
Fixes: 159
Registered: 05-04-2007

Re: Access to online services and sites

Access to online services and sites - UPDATE

This is an update to yesterday's post regarding issues accessing some online sites and services.

Further to this post, we're aware that this morning (15th July) some customers are experiencing issues accessing most sites and may be receiving errors stating that 'DNS resolution failed' or similar.

Our engineers are currently investigating and we'll provide a further update as it's available.

Apologies for any inconvenience this may be causing.

Kind Regards,

Customer Support

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 17,636
Thanks: 619
Fixes: 159
Registered: 05-04-2007

Re: Access to online services and sites

Access to online services and sites - UPDATE

This is an update to the earlier post regarding connection problems and issues accessing online sites and services.

We've identified and resolved this morning's issue causing the majority of the connection problems and DNS errors.

There are some customers may still be experiencing issues when attempting to access some sites and services.

Our engineers are currently investigating these remaining issues and we'll provide a further update as it's available.

Apologies for any inconvenience this may be causing.

Kind Regards,

Customer Support

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Access to online services and sites

Access to online services and sites - UPDATE

We're currently aware of an issue affecting some customers causing them to be unable to use some online services and some gaming services.

Our engineers believe they have identified the core problem, and a fix has now been applied. We are now monitoring the service to ensure that there are no further issues. As a result, we will keep this status open until Wednesday.

Apologies for any inconvenience this may be causing.

Kind Regards,

Customer Support

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Plusnet Help Team
Plusnet Help Team
Posts: 17,636
Thanks: 619
Fixes: 159
Registered: 05-04-2007

Re: Access to online services and sites

Fix

Access to online services and sites - UPDATE

This is an update to the previous post regarding an issue affecting some customers causing them to be unable to access some online sites and services. Unfortunately we're receiving reports this morning of customers having similar problems.

Our engineers are investigating this issue and we'll provide an update later today.


Apologies for any inconvenience this may be causing.

Kind Regards,

Customer Support

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team