We're currently aware of an issue resulting in some customers showing 0 for their broadband usage since yesterday, 18th July continuing in to today. This is limited to customers on our unlimited usage products.
Our engineers are currently investigating and we aim to have a fix deployed tonight.
We'll monitor this and post an update following this work tomorrow.
Plusnet Customer Support
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.