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Broadband troubleshooter (faults.plus.net) not working

FIXED
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,915
Thanks: 9,539
Fixes: 1,512
Registered: ‎21-04-2017

Broadband troubleshooter (faults.plus.net) not working

Hey all,

We're aware our broadband troubleshooter at faults.plus.net isn't working, so you can't report a fault to us online in this way.

We're looking into the problem, but in the meantime, you can get help by posting Here on our Community Forums, messaging us on Facebook (https://www.facebook.com/plusnet) or Twitter (@plusnet), or give us a call on 0800 432 0200 and we'll be happy to help. Don't worry, we'll still be able to raise a fault for you from our side.

I'll endeavour to update this status as soon as I've got something to share. Really sorry for any inconvenience caused.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,915
Thanks: 9,539
Fixes: 1,512
Registered: ‎21-04-2017

Re: Broadband troubleshooter (faults.plus.net) not working

Fix

The broadband troubleshooter at faults.plus.net where you can report a fault to us online with your phone or broadband service should be fixed now.

Really sorry once again for any inconvenience caused.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet