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waiting for new line to be fitted and still no appointment

paulat
Newbie
Posts: 7
Registered: ‎09-03-2010

waiting for new line to be fitted and still no appointment

i phoned friday to pay to have a new phoneline fitted and still not got an appointment  for it to be done ,yet after several phone calls im none the wiser and i need to make arrangements as i dont have an appointment i cannot do that, what do i do next
[Moderator's note by Barry Zubel: Poll removed as it was serving no purpose.]
12 REPLIES
craigyoung
Grafter
Posts: 208
Registered: ‎06-09-2007

Re: new phone line

Change your poll to something comprehensible?
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: new phone line

We're taking a look to see what's going on and will get back to you later.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
paulat
Newbie
Posts: 7
Registered: ‎09-03-2010

Re: waiting for new line to be fitted and still no appointment

why has the moderater took it off as serving no purpose ,as 2 why does it serve no purpose
Community Veteran
Posts: 26,721
Thanks: 934
Fixes: 10
Registered: ‎10-04-2007

Re: waiting for new line to be fitted and still no appointment

Perhaps the poll could be added back with an added option "I hate pointless polls" Tongue
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: ‎05-04-2007

Re: waiting for new line to be fitted and still no appointment

@paulat, as your service is not currently provided over the BT network we need to carry out a process called Number Porting, this takes longer than a standard transfer, and involves some manual work.
We've sent the port request to our supplier, and should have a response soon, once we have that we can progress and give you an appointment date.
paulat
Newbie
Posts: 7
Registered: ‎09-03-2010

Re: waiting for new line to be fitted and still no appointment

i have still not heard anything yet about  an appointment and need to make arrangemments for other things and cant do so till i get an appointment  for the line to be fitted its now been nearly a week now since i made the payment for a new line to be fitted  i would be grateful if you get  me an answer to this please
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: ‎05-04-2007

Re: waiting for new line to be fitted and still no appointment

Hi there,
The order has now been placed and is currently set to complete on the 23rd March, though this is not yet approved so could change.
It should be approved by Monday, and then we'll be able to confirm the appointment date and time.
paulat
Newbie
Posts: 7
Registered: ‎09-03-2010

Re: waiting for new line to be fitted and still no appointment

hi is that the date for the telephone engineer to come and fit my phone line i need to know as ive abooked a sky engineer to fit  a sky tv and i need to know  as i need the phone line fitted first before they can do so  i would be grateful if you can confirm this
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: ‎05-04-2007

Re: waiting for new line to be fitted and still no appointment

That's the date we've requested (as it was the earliest available), but as I said, we'll be able to confirm for you on Monday.
paulat
Newbie
Posts: 7
Registered: ‎09-03-2010

Re: waiting for new line to be fitted and still no appointment

thankyou for that mand
paulat
Newbie
Posts: 7
Registered: ‎09-03-2010

Re: waiting for new line to be fitted and still no appointment

i am due to find out a date for a telephone engineer to do my telephone line today would you be able to let me know soon as possible as i have to inform other people of this as im  having other things installed and things cant get  moving till i know for definate the date thankyou i would be grateful
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: ‎05-04-2007

Re: waiting for new line to be fitted and still no appointment

Hi there,
It's been approved for the 23rd, in the AM time slot (between 8am and 1pm).