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updating hold music

bristolash91
Dabbler
Posts: 24
Thanks: 6
Registered: ‎03-12-2016

updating hold music

plusnet hold music is awful today music would be good 

 

 

1. Sybil - The Love I Lost

 

2. Rihanna This Is What You Came For

 

3. The weekend stayboy

15 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
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Registered: ‎10-04-2014

Re: updating hold music

3. The weekend stayboy

The lyrics might not be the most suitable, though I appreciate you suggestion. Grin

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Community Veteran
Posts: 5,894
Thanks: 890
Fixes: 1
Registered: ‎23-09-2010

Re: updating hold music

I can't see how anything can be worse than "Don't you want me baby" when your trying to get a better deal and failing.

Saying I wanted them to eat that record would be an understatement.

MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: updating hold music

When did you last call? I believe we've changed it.

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Community Veteran
Posts: 5,691
Thanks: 1,568
Fixes: 37
Registered: ‎16-10-2014

Re: updating hold music

What about The Psychedelic Furs' Pretty In Pink to go with the corporate colours.

Superuser
Superuser
Posts: 1,884
Thanks: 470
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Registered: ‎05-11-2008

Re: updating hold music

This seems very fitting Somebody Answer The Phone

Regards
Mike 

Mike
bristolash91
Dabbler
Posts: 24
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Registered: ‎03-12-2016

Re: updating hold music

matt the hold music not updating at all 

Mr_Ormerod
Grafter
Posts: 66
Thanks: 8
Registered: ‎02-11-2016

Re: updating hold music

There's music?

 

all I ever get is 30 seconds of something earpiercing which attracts all the local dogs, 30 seconds of something un-discernible as my ear drums are still recovering from the track before, then some hold message saying "Thankyou for waiting" etc rinse and repeat for 45 minutes.

alanf
Aspiring Pro
Posts: 1,931
Thanks: 78
Fixes: 1
Registered: ‎17-10-2007

Re: updating hold music

Well the "music" is different to the loud thumping music that I heard 6 months ago when last calling. Still not to my taste, loud and distorted but not quite as annoying as previously was the case.

Lurch
Rising Star
Posts: 81
Thanks: 19
Registered: ‎24-06-2016

Re: updating hold music

I'd vote for no hold music.

In this day and age terrible scratchy noisy hold music is not acceptable.

Hold music is pointless and annoying, especially when there is some idiot interrupting it every 20 seconds to tell you how important your call is. I don;t care and/or don't believe you, just answer the phone.

If I am on hold for 20 minutes I can leave the phone on speaker and do something else if there is no hold music. If there is hold music it is distracting so therefore the 20 minutes is wasted listening to terrible music badly presented over and over.

Sam4
Newbie
Posts: 2
Thanks: 5
Registered: ‎23-01-2017

Re: updating hold music

I agree it's annoying having terrible music badly presented for anything more than a couple of minutes, but at least having some sound tells me the call hasn't been cut off.

I've only needed to call a few of times, but each time was on hold for more than 20 minutes.  If you're going to have queues that long, you at least need music that lasts that length of time, so customers don't have to listen to the same thing so many times.  The current track can't be more than about 2 mins long, so I've heard it 10 times this evening.

Another suggestion: I don't need to hear the same recorded message so many times - once at the start would be fine.

I expect it's too much to ask for more call centre staff so that customers don't have to wait so long for their call to be answered...

Jonpe
Champion
Posts: 2,067
Thanks: 561
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Registered: ‎05-09-2016

Re: updating hold music

"Your call is important to us"  So that's why you have insufficient staff to answer me.

"All our advisors are busy helping other customers at the moment"  So your product is so bad that hundreds of people need to call you for help.

How about playing When You Say Nothing At All (every call centre worker's dream).

I know PN use 0800 numbers, but some companies make a tidy sum from 0845, 0870, and even 09 numbers.  Before those numbers existed it was perfectly possible to leave the phone to ring (at no cost) in a queuing system and only be answered when someone was free to take the call, i.e. you only paid for the actual time you spoke to someone.  Today the endless menus offered hardly ever have an option for what you need, and simply serve to annoy customers further.

198kHz
Aspiring Champion
Posts: 3,518
Thanks: 437
Fixes: 13
Registered: ‎30-07-2008

Re: updating hold music

I had occasion to call today. Fortunately it was Sales so the wait was short, as were the two or three periods on hold. Just as well, as the unidentifiable "music" was horrific, and a few dB louder than a couple of years ago!

 

I remember at the time suggesting that it surely can't be that hard to find the volume control and wind it down a few notches. Has no one managed to find it yet?  Roll eyes

 

A little light relief if you're stressed by call centres -  Grin

 

https://www.youtube.com/watch?v=Mi-74wHCeAs

Remember you are unique - just like everyone else
mawsonics
Newbie
Posts: 2
Registered: ‎28-09-2016

Re: updating hold music

Totally agree that Plusnet's hold music is terrible, including one segment that is just total noise. They'd be better off with some calmer 'ambient' music with very little discernable beat. That way people would get less wound up whilst they wait 15 minutes or so for a reply from the tech helpline!

Highlighted
Community Veteran
Posts: 3,819
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Registered: ‎05-04-2007

Re: updating hold music

Ok sorry mods/PlusNet for linking this very old thread, but I remember it cracked me up when I read it at the time. Though you have to see the funny side. This issue has been raised before Smiley

Old Hold Music Thread

My personal favourites:

Tech Support. Fix You by Coldplay.

And the new lyrics to What's Going On:

4 Non Blondes (Ben / Dave / Stew / Neil) 

Twenty - five days and my Broadband's still 
trying to get up that great big hill 
of hope ........ for a solid connection. 

And I realized quickly when I knew it to be 
That the world was made up of dodgy ISP's 
for us all ........... and whatever that means 

And so I cry sometimes in front of my PC 
Cos just to get it on line is just too hard for me 
And I am feeling ............. a little peculiar 

And so I phone in the morning on 0845 
And I take a deep breath and I get real high 
And I scream at the top of my lungs 
What's going on? 

And I say, hey hey hey hey 
I said hey, what's going on? 
Ooh, ooh ooh 

And I try, oh my god do I try 
I try all the time, with this institution 
And I pray, oh my god do I pray 
I pray every single day 
For a revolution 

And so I cry sometimes When I'm on the phone 
But I dial up the forums and see I ain't alone 
And I am feeling ............. a little peculiar 

And so I phone in the evening on 0845 
And I take a deep breath and I get real high 
And I scream at the top of my lungs 
What's going on? 

And I say, hey hey hey hey 
I said hey, what's going on? 

Twenty - five days and my life is strange 
Cos I've just been told the T & C's have changed ...........