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troubleshooting poor fibre download speed

meem
Grafter
Posts: 36
Registered: ‎02-12-2013

troubleshooting poor fibre download speed

under 100 yards from the cabinet, same exchange as prior to my house move, estimated speeds: 80/20 (i.e as good as it gets)
actual speeds: 20mb up/20mb down
open reach engineer has just left, having found no trace of a fault.  i've tried: bypassing my router (straight to the OR modem), he's tried changing the socket face, the network cable, and the modem cable. his gizmo showed no trace of a fault.
so, perfect upload speed, but adsl 2 level down speeds
thoughts, suggestions, things that it could still be?
5 REPLIES
Community Veteran
Posts: 3,188
Thanks: 20
Fixes: 2
Registered: ‎31-07-2007

Re: troubleshooting poor fibre download speed

This should be in Broadband and Routers section but check the BT IP profile and see if it matches the PN IP profile, at a guess they don't match
http://speedtest.btwholesale.com/ run that then the further diagnostics test button, the IP profile should roughly match the Current line speed from https://portal.plus.net/my.html?action=data_transfer_speed
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
meem
Grafter
Posts: 36
Registered: ‎02-12-2013

Re: troubleshooting poor fibre download speed

why should it be in routers? there is nothing wrong with my router
Adam/PN have already looked at the ip profile.
I've done the further diagnostics - it confirms the poor speed that I see, I get as far as far as it wanting me to run the tap3 test, but that test is broken on the btwholesale site (follow the steps, change the router, but DNS resolution is broken and the test cannot run). That is the point that lead to the engineer visit today.  He was puzzled, called his office who also had no idea, then he was gone
mapletree
Grafter
Posts: 644
Registered: ‎28-07-2007

Re: troubleshooting poor fibre download speed

Quote from: meem
why should it be in routers? there is nothing wrong with my router

Speed issues are usually dealt with in the "Broadband and routers" forum, that's all.
FWIW: I could not get the tap3 test to work either - also suspect a DNS problem.
DanHodby
Grafter
Posts: 248
Registered: ‎23-10-2013

Re: troubleshooting poor fibre download speed

Hi  meem,
The fault has been sent back to us from BTW, I've now rejected the clear to advise them there's still an issue. This will go back to BTW for further testing.
Our faults team should pick this back up again over the next day or two.
Dan
meem
Grafter
Posts: 36
Registered: ‎02-12-2013

Re: troubleshooting poor fibre download speed

he told me that he raised it with another fault team at BTW that didn't work weekends...  disappointed to see that wasn't actually the truth, and they were just washing their hands of it
anything I can do to get this moving?