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this is why you need to bring back tickets

Community Veteran
Posts: 3,274
Thanks: 339
Fixes: 12
Registered: 24-10-2013

this is why you need to bring back tickets

system took 2 minutes to give me a place in the queue, then reported i has 44 in the queue.

 

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15 REPLIES
Community Veteran
Posts: 3,274
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Registered: 24-10-2013

Re: this is why you need to bring back tickets

i'm now at 14 in the queue
almost 45 minutes waiting to get to 14.

rongtw
Seasoned Hero
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Registered: 01-12-2010

Re: this is why you need to bring back tickets

To bring back Tickets PN would have to employ more Staff Roll eyes which costs them money  BUT they dont want to spend on customer support Ticked off

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Community Veteran
Posts: 3,274
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Registered: 24-10-2013

Re: this is why you need to bring back tickets

it seems they don't have the staff to deal with online chat either though.
rongtw
Seasoned Hero
Posts: 6,545
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Re: this is why you need to bring back tickets

But they are  advertising for staff ,, Still   obviuously they cant get the staff needed

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Community Veteran
Posts: 3,274
Thanks: 339
Fixes: 12
Registered: 24-10-2013

Re: this is why you need to bring back tickets

not a valid excuse i'm afraid
Community Veteran
Posts: 5,080
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Registered: 16-10-2014

Re: this is why you need to bring back tickets

@chenks76 - Just wait till you're sub 5 and you get cut off! Funny

Community Veteran
Posts: 3,274
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Registered: 24-10-2013

Re: this is why you need to bring back tickets

now at 3
taken me 1hr 15 minutes to get to that

 

then no doubt i'll get the.. "sorry we can't help you via online chat, you'll need to call us".

Community Veteran
Posts: 3,274
Thanks: 339
Fixes: 12
Registered: 24-10-2013

Re: this is why you need to bring back tickets

been 1 in the queue for 20 minutes now......
Community Veteran
Posts: 3,274
Thanks: 339
Fixes: 12
Registered: 24-10-2013

Re: this is why you need to bring back tickets

11:39 i finally get connected to someone.
1hr 30mins to get to this stage... not good at all!
Community Veteran
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Registered: 16-02-2009

Re: this is why you need to bring back tickets

I just tried and got 47 in the queue after a long wait. Gave up.
If they don't want my money fine!
rongtw
Seasoned Hero
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Re: this is why you need to bring back tickets

This thread is over 3 hours old ,, and highlights PN,s problem Sad

NO SIGN OF A REPLY FROM STAFF      Lips are sealed       they all on chat Embarrassed   or Bookface / twitters

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Community Veteran
Posts: 3,274
Thanks: 339
Fixes: 12
Registered: 24-10-2013

Re: this is why you need to bring back tickets

a reply from plusnet wasn't the point of the thread.
the point was to highlight that even at 10 in the morning the queues are not workable.

i'm sure we'll get the eventual "we're sorry" post though.

VileReynard
Seasoned Pro
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Registered: 01-09-2007

Re: this is why you need to bring back tickets

Why are these chat boxes not movable on my screen? Surely it doesn't have to cuddle up to the bottom of my monitor.

Is this yet another feature?

Community Veteran
Posts: 3,274
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Registered: 24-10-2013

Re: this is why you need to bring back tickets

you can pop out the chat window