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this is why you need to bring back tickets

chenks76
All Star
Posts: 3,274
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Registered: ‎24-10-2013

this is why you need to bring back tickets

system took 2 minutes to give me a place in the queue, then reported i has 44 in the queue.

 

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15 REPLIES 15
chenks76
All Star
Posts: 3,274
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Registered: ‎24-10-2013

Re: this is why you need to bring back tickets

i'm now at 14 in the queue
almost 45 minutes waiting to get to 14.

rongtw
Seasoned Hero
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Re: this is why you need to bring back tickets

To bring back Tickets PN would have to employ more Staff Roll_eyes which costs them money  BUT they dont want to spend on customer support Ticked_off

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chenks76
All Star
Posts: 3,274
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Registered: ‎24-10-2013

Re: this is why you need to bring back tickets

it seems they don't have the staff to deal with online chat either though.
rongtw
Seasoned Hero
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Re: this is why you need to bring back tickets

But they are  advertising for staff ,, Still   obviuously they cant get the staff needed

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chenks76
All Star
Posts: 3,274
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Registered: ‎24-10-2013

Re: this is why you need to bring back tickets

not a valid excuse i'm afraid
Anonymous
Not applicable

Re: this is why you need to bring back tickets

@chenks76 - Just wait till you're sub 5 and you get cut off! Funny

chenks76
All Star
Posts: 3,274
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Registered: ‎24-10-2013

Re: this is why you need to bring back tickets

now at 3
taken me 1hr 15 minutes to get to that

 

then no doubt i'll get the.. "sorry we can't help you via online chat, you'll need to call us".

chenks76
All Star
Posts: 3,274
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Registered: ‎24-10-2013

Re: this is why you need to bring back tickets

been 1 in the queue for 20 minutes now......
chenks76
All Star
Posts: 3,274
Thanks: 338
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Registered: ‎24-10-2013

Re: this is why you need to bring back tickets

11:39 i finally get connected to someone.
1hr 30mins to get to this stage... not good at all!
HairyMcbiker
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Re: this is why you need to bring back tickets

I just tried and got 47 in the queue after a long wait. Gave up.
If they don't want my money fine!
rongtw
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Re: this is why you need to bring back tickets

This thread is over 3 hours old ,, and highlights PN,s problem Sad

NO SIGN OF A REPLY FROM STAFF      Lips_are_sealed       they all on chat Embarrassed   or Bookface / twitters

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chenks76
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Registered: ‎24-10-2013

Re: this is why you need to bring back tickets

a reply from plusnet wasn't the point of the thread.
the point was to highlight that even at 10 in the morning the queues are not workable.

i'm sure we'll get the eventual "we're sorry" post though.

VileReynard
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Re: this is why you need to bring back tickets

Why are these chat boxes not movable on my screen? Surely it doesn't have to cuddle up to the bottom of my monitor.

Is this yet another feature?

"In The Beginning Was The Word, And The Word Was Aardvark."

chenks76
All Star
Posts: 3,274
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Registered: ‎24-10-2013

Re: this is why you need to bring back tickets

you can pop out the chat window